CPBS - Dissertações de Mestrado / Master Dissertations
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Browsing CPBS - Dissertações de Mestrado / Master Dissertations by Sustainable Development Goals (SDG) "09:Indústria, Inovação e Infraestruturas"
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- Artificial intelligence : understanding the determinants of adoption and intention to recommend the technology in travel and transportationPublication . Pereira, António Maria Grave Gomes Garrido; Baptista, Gonçalo da Costa Aleixo Monteiro MelhoradoThe travel and transportation industry, like any other sector, must stay up to date with advancements in technology. Disruptive technologies, including Artificial Intelligence (AI), are being used to develop business, create new opportunities, increase productivity and efficiency, and to meet urgent needs. Notwithstanding the possible advantages that this technology may bring, there is still little research on AI use in the travel and transportation industry. Artificial intelligence is one of the most significant technical advancements of the twenty first century. Its impact on society extends beyond employment and education to healthcare and transportation. AI has the potential to enhance economic growth, revolutionise existing industries, and create new ones. This research attempts to contribute to this understudied field, filling a gap in literature, by putting out a novel, thorough, and as far as we know until now not yet tested theoretical model, designed with the combination of the outcome of a literature meta-analysis with travel experience, and intention to recommend the technology important constructs. A quantitative investigation conducted across multiple countries employed structural equation modelling (SEM) to test the suggested model empirically. The findings imply that user attitude is strongly influenced by performance expectancy, that the intention to use AI is significantly influenced by initial trust and attitude.
- Consumer attitudes and behaviors toward direct-to-consumer genetic testingPublication . Douss, Elyssa; Elmashhara, Maher GeorgesDirect-to-consumer genetic testing (DTC-GT) is a rapidly expanding sector within the healthcare industry. It offers individuals access to personal genetic information related to ancestry and health predisposition. However, DTC-GT poses significant challenges for consumers, particularly in terms of Data privacy. This study aims to examine consumer attitudes and behaviors toward ethnicity-based genetic testing and key factors influencing consumers to use or not use DTC-GT. To investigate this phenomenon, we conducted 10 in-depth semi-structured interviews with diverse participants to understand their perception of genetic services. The findings reveal that curiosity is the primary motivation for potential customers, it improves their sense of identity and connection to their heritage. Nevertheless, there are significant ethical concerns regarding data privacy and the potential misuse of genetic information. Participants expressed doubts about the reliability of genetic tests and the transparency of data management practices. Based on the findings, this study outlines the theoretical contributions and offers practical managerial insights for managers of DTC-GT platforms on how to improve trust and reliability for consumers.
- Digital dining experience : the attitude towards online consumer reviews and Hungarian consumers' restaurant visit intentionPublication . Jónás, Rebeka; Varga, ÁkosThis study explores the influence of Google reviews on Hungarian consumers' attitudes and intentions to visit restaurants. Employing an extended Technology Acceptance Model (TAM) and structural equation modelling (SEM), the research investigates key factors shaping attitudes toward Google reviews, including perceived enjoyment, usefulness, trustworthiness, information quality, review quantity, and ease of use. The findings reveal that perceived enjoyment, usefulness, and trustworthiness exert significant positive influences on attitudes, while perceived review quantity exhibits a negative effect. Notably, positive attitudes toward Google reviews significantly enhance restaurant visit intentions. Age emerges as a significant factor, with younger consumers more inclined to visit restaurants based on Google reviews. Results underscore the importance of fostering enjoyment, usefulness, and trust in leveraging online reviews for the Hungarian restaurant industry, while addressing potential concerns regarding review quantity.
- Exploring factors impacting fashion choices for metaverse eventsPublication . Dionísio, Marta Sofia Correia; Elmashhara, Maher GeorgesVirtual fashion has garnered considerable attention as companies strive to stay up to date with emerging technologies and align with current trends. This study investigates the impact of virtual clothing's perceived attractiveness, perceived popularity, perceived novelty, and self-congruence with the displayed virtual clothes on the intention to purchase virtual clothes, considering also the moderating role of desire for uniqueness, social enhancement, social comparison, and fear of missing out (FOMO). We designed two online experiments (Total N = 271) to test the proposed model in two different contexts; a Metaverse party and a virtual work meeting. The results revealed differences between the two contexts: in the virtual work meeting scenario, virtual clothing perceived attractiveness and popularity were the most significant variables, while the Metaverse party condition exhibited higher scores in perceived novelty and self-congruence as drivers of purchase intention. Additionally, the thesis highlights a moderating role of the desire for uniqueness on the relation between perceived popularity and purchase intention, a moderating effect of social enhancement on the path between perceived attractiveness/perceived popularity and purchase intention, a moderating effect of social comparison on the relation between perceived popularity and purchase intention, and a moderating effect of FOMO on the path between perceived popularity and purchase intention. Drawing upon these findings, we discuss our theoretical contributions and offer managerial insights to retailers, proposing strategies for virtual clothing design.
- Exploring the impact of bike gadgets and app features on user behaviorPublication . Gomes, Rafael Augusto Leite Carvalho; Elmashhara, Maher GeorgesBiking has emerged as a prominent trend in transportation, offering eco-friendly and cost-effective benefits while also saving time for its users. With notable technological advancements witnessed in recent years, there arises a necessity to comprehend how technological gadgets and apps tailored for cyclists can augment the cycling experience. Accordingly, this thesis seeks to explore the impact of mobile applications and gadget features on user experience. Employing a qualitative approach, we conducted 18 interviews with bike users engaged in various biking activities. The findings delineate five key factors influencing the experience: navigation, trip data logging, device interaction issues, information accessibility, and social gains, often referred to as social recognition. Drawing from these results, this study delves into its implications for future research and offers practical insights for managers of companies producing mobile applications and gadgets aimed at enhancing the biking experience. These insights encompass strategies to enhance user experience by addressing participant concerns and proposing viable solutions, including optimization of features such as navigation information.
- The impact of different creative display techniques on brand and purchase outcomesPublication . Rocha, Beatriz Monteiro da; Elmashhara, Maher GeorgesRetailers employ varied display strategies in pursuit of profit optimization; however, each strategy entails both advantages and drawbacks. This research aims to investigate how different creative levels of product display influence customers’ attitude towards the brand and purchase intention, considering the mediating effects of display attention drawing, perceived coolness, enjoyment, and novelty. To test the proposed model, we conducted an online experiment involving three display conditions and a sample of 251 respondents. The findings suggest that opting for a “more creative” product display, as opposed to a “less creative” one, enhances attention drawing, coolness, enjoyment, and perceived novelty. However, from all of these factors, only perceived coolness and novelty mediate the relationship between product display and customers’ attitudes towards the brand, as well as their purchase intention. Building upon these findings, the research delves into theoretical contributions and offers practical insights for retailers, suggesting the adoption of “more creative” product displays. Limitations and future research directions are also discussed.
- The influence of business intelligence on decision-making processes within an organizationPublication . Nápoles, João Manuel Gonzaga de; Trindade, Maria Alice MoreiraThis thesis examines the transformative role of Business Intelligence (BI), specifically through the implementation of a Power BI dashboard, in optimizing decision-making processes within Amorim Cork, a leading cork processing company. In this digital age, as organizations grapple with high data volume, the need for efficient data analysis and actionable insights becomes paramount. This study, grounded in an internship experience, provides a deep insight into the deployment of a Power BI dashboard designed to streamline the analysis of production orders deviations. The research adopts an Action Research methodology, emphasizing a cyclic process of planning, acting, observing, and reflecting to foster practical organizational changes. The findings underscore the significant impact of BI on organizational decision-making. The Power BI dashboard not only centralized data for improved accuracy and accessibility but also tailors it for user experience by allowing customization. This facilitated quicker, more informed decision-making across various levels of the organization. The study further illustrates the dashboard’s role in enhancing operational efficiency by automating data processes, thus reducing manual errors and ensuring data reliability. This research contributes to the understanding of BI's strategic value in decision-making processes and highlights the necessity for continuous improvement and adaptation of BI tools to meet organizational needs.
- The influence of managerial cognition on investment intentions in B2B marketing campaigns : the case of MercadãoPublication . Madureira, Inês Costa Mendes Barbosa; Vlačić, BožidarThis study focuses on the mechanisms behind marketing managers decisions to make planned business to business (B2B) marketing investments. In particular, to study the role of the managers' cognition (intuitive and rational thinking styles), and behavioral (risk aversion, ambiguity intolerance, prudence and reliance on prior experiences) traits on willingness to invest in B2B marketing campaigns. The investigation was based on survey data from 27 company managers frequently involved in the company's marketing decisions. The analysis of the data allowed us to conclude that various forms of thinking and planning a marketing strategy are connected to unique characteristics of marketing managers. Through a nuanced exploration using fuzzy set qualitative comparative analysis, four distinct manager profiles emerged, showcasing combinations of rational and intuitive cognition, prudence, and reliance on past experiences. Notably, high levels of risk assessment and ambiguity intolerance were found to deter investment decisions. These findings provide businesses with valuable insights for tailoring strategies to individual managerial profiles, thereby optimizing decision-making processes in B2B marketing investments.
- Inventory management as a driver for a higher service level : optical industryPublication . Carneiro, Marco André Cardoso Fernandes; Julião, Jorge Manuel SoaresThe present work demonstrates how inventory management can influence the service level within a supply chain structure. The observed company operates in the Optical industry, and it is situated in the last step of the supply chain before contacting the retail stores. Stock lenses were the studied inventory, that allowed to answer the proposed question. A literature review was conducted, documental analysis and structured observation were the chosen methods to collect data, that allowed the mapping of processes, understanding of the flows, identification of waste and improvement opportunities. Tools were applied to improve the inventory management, like ABC Pareto and Min-Max Inventory System with the three-bin system to optimize reordering points. The results show the application of the tools led to a reduction of stockouts of the stock lenses, ensuring a steady supply of the desired lenses and improving the overall Service Level. It was also emphasized that reviewing periodically the supplier performance and updating the reordering point of the products, would be critical to maintain the desired service level.
- OKRs nas empresas : o caso Amkor TechnologyPublication . Ferreira, Paulo Alexandre Santos da Costa; Macedo, Vítor Manuel da SilvaNo cenário empresarial atual, marcado pela competição e globalização crescentes, as organizações enfrentam uma variedade de desafios e complexidades. Nesse contexto, é essencial que as empresas estabeleçam estratégias claras para fortalecer a sua capacidade competitiva e para alcançar esse objetivo, é crucial contar com o suporte de metodologias eficazes de gestão. Essas abordagens não apenas ajudam a navegar pelas complexidades do ambiente empresarial, mas também permitem uma melhor adaptação às mudanças e uma maximização das oportunidades de crescimento. Seguindo exemplos bem-sucedidos como os da Intel e da Google, são cada vez mais as empresas que procuram e aplicam a metodologia OKRs (Objectives and Key Results). Com o presente estudo de caso, analisou-se o uso desta metodologia de forma complementar ao Balanced Scorecard, com vista a perceber como é que estas duas metodologias se podem juntar e trazer mais vantagens para a organização. Foram realizadas seis entrevistas dentro do grupo Amkor Technology, especificamente na fábrica em Portugal (ATEP). Os colaboradores escolhidos para estas entrevistas foram diretores de diferentes áreas (Recursos Humanos, Financeira, Operações e Qualidade), o Chef Operating Officer da empresa e um Engenheiro da Qualidade. Este estudo permitiu concluir que a organização encara a metodologia OKR como um meio de colmatar limitações que o Balanced Scorecard apresenta. Para além disso, aquela metodologia traz vantagens promissoras para o crescimento dos seus colaboradores e da empresa em si.