Instituto de Gestão e das Organizações da Saúde
URI permanente desta comunidade:
Navegar
Percorrer Instituto de Gestão e das Organizações da Saúde por Objetivos de Desenvolvimento Sustentável (ODS) "09:Indústria, Inovação e Infraestruturas"
A mostrar 1 - 4 de 4
Resultados por página
Opções de ordenação
- Adoção da norma ISO 9001:2015: um estudo tri-setorial em PortugalPublication . Lopes, Nuno; Passos, Clotilde; Pereira, PauloO objetivo deste estudo é recolher informações sobre os obstáculos, benefícios, principais práticas e lições aprendidas com a adoção e revisão do sistema de gestão da qualidade ISO 9001:2015, pelas indústrias do setor da metalomecânica, transformação de madeiras, construção civil e obras públicas sediadas em Portugal. Para o efeito adotou-se uma metodologia quantitativa, e foi utilizado o questionário de Fonseca et al., (2019). Foram contactadas 1105 empresas destes três setores de atividade tendo sido obtidas 114 respostas. Concluiu-se, comparativamente a estudos anteriores multissetoriais, que o recurso a formação e consultores externos para a implementação da ISO 9001:2015, facilitam o processo de implementação e certificação da norma nos três setores. Concluiu-se ainda que os recursos humanos devem merecer especial atenção pois revela-se que o planeamento das mudanças e resistência às mesmas surge como a principal dificuldade sentida pelas empresas em estudo, com a implementação das ferramentas da qualidade, seguida da determinação dos riscos e oportunidades que trazem as maiores dificuldades, porém também dos maiores benefícios, relativamente ao processo de certificação. Também aqui se reafirmam a adoção do pensamento baseado no risco e identificação das partes interessadas relevantes como as abordagens que as organizações consideraram mais benéficas. Sugerem-se investigações futuras sobre os critérios e requisitos de TIC que os sistemas informáticos de apoio à qualidade deveriam ter para dar suporte à documentação e processo dos sistemas de gestão da qualidade.
- Como o branding das marcas de camiões afeta a decisão do compradorPublication . Pinheiro, Rodrigo Furtado; Figueiredo, Vítor Manuel Pinto de; Passos, Clotilde Maria PaulinoNowadays, brand image is a crucial and impactful factor in the competitiveness of companies. It constitutes a fundamental strategic asset for companies, as it influences consumer perception, reinforces their identity in the market and contributes to the creation of value and loyalty of the target audience. The general objective of the study is to evaluate whether the brand image of trucks has an impact on the decision-making process of purchasing trucks by the transporter, as well as to understand the main factors that affect this decision. The research is based on a quantitative approach, the population under study are Portuguese companies that transport goods by land. The instrument used for data collection was the questionnaire survey. The results show that brand image and advertising investment, although they have some influence, are not the main factors in the decision to purchase trucks. Brand loyalty, when present, is associated with a greater willingness to pay premium prices, but this loyalty appears to be built on functional and operational factors rather than symbolic attributes. The study is exploratory and relevant in terms of the freight transport sector in Portugal, contributing useful information for businesspeople in the sector with learning about the habits and decision-making factors for purchasing new transport equipment in these companies.
- O contributo da ISO 22000 para a segurança na cadeia de abastecimento alimentarPublication . Correia, Tiago Miguel Costa; Passos, Clotilde Maria Paulino; Pereira, Paulo Jorge de AlmeidaFood safety represents a strategic and increasingly relevant domain at the global level, reflecting a cross-cutting concern that involves governments, industries, and consumers alike. The complexity of supply chains and the globalization of markets have reinforced the need for effective management systems that ensure food safety and consumer confidence. The main objective of this dissertation is to analyze the contribution of ISO 22000 to enhancing safety within the food supply chain, assessing its impacts on certified organizations in Portugal. It
seeks to understand how the adoption of this standard promotes operational efficiency, legal compliance, business competitiveness, and consumer trust, while identifying the motivations, benefits, and challenges associated with the certification process. The research encompasses both theoretical and empirical components. The theoretical section presents an in-depth literature review addressing the evolution of food safety, the role of international standards, and the integration of ISO 22000 with other management systems. The empirical component, based on a quantitative approach, draws upon data from the Portuguese Accreditation Institute (IPAC) and questionnaires administered to certified entities, enabling the identification of key drivers, constraints, and perceived benefits arising from the implementation of the standard. The findings reveal that ISO 22000 certification contributes to improved process efficiency, enhanced traceability, risk reduction, and the strengthening of an organizational culture focused on quality and prevention. It is concluded that the ISO 22000:2018 standard constitutes a strategic management, competitiveness, and sustainability tool that reinforces trust, ensures regulatory compliance, and promotes public health protection within the Portuguese agri-food sector. - Influência da IA nas empresas do setor financeiro em PortugalPublication . Lacerda, João Carlos Sobral da Silva Bandeira de; Ferreira, António José Mendes; Pereira, Paulo Jorge de AlmeidaThis dissertation examines the influence of Artificial Intelligence (AI) on companies in Portugal’s financial sector. Based on a survey of 57 firms, it assesses the adoption of different technologies (RPA, computer vision, GenAI, and fraud/AML detection) and their effects on efficiency, costs, risk, customer experience, and revenues. Five hypotheses were tested using several statistical procedures. Results show that perceived IT/data maturity, by itself, does not explain adoption; what best predicts adoption are concrete data-readiness actions, so H1 is partially supported. AI is used for fraud/AML detection and GenAI, whereas computer vision shows lower uptake; thus, H2 is partially supported. AI adoption is positively and significantly associated with risk management and revenues, but not within this sample, with efficiency, costs, or customer experience; hence, H3 is partially supported. Costs, skills shortages, and data/regulatory issues reduce adoption, confirming H4. Firm size does not affect AI adoption or its impact on outcomes (H5 not supported). Overall, AI shows positive impacts in Portugal’s financial sector.