Browsing by Author "Lopes, Sílvia"
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- Beyond work: the role of “family-friendly” practices in the subjective well-being of teleworkers and on-site workers in the COVID-19 pandemicPublication . Lopes, Sílvia; Couto, Rita; Rodrigues, Anabela; Sabino, Ana; Oliveira, Íris M.; Dias, Paulo C.; Leite, Ângela; Carvalho, Vânia SofiaDuring the COVID-19 pandemic, telework emerged as a pivotal strategy to mitigate the spread of the virus. However, telework’s feasibility was contingent on job roles. This gave rise to two distinct groups: teleworkers and on-site workers. However, the impacts of social support and well-being extended to both groups. This study investigated the link between organisational and supervisory family support and subjective well-being, examining work engagement as a mediator. Conducted in Portugal, this cross-sectional study surveyed 515 individuals via web-based questionnaires. Data were analysed using descriptive statistics, correlation analysis, confirmatory factor analysis, and multiple-group analysis. The findings revealed a positive correlation between perceived organisational family support (POFS) and work engagement for both groups. Additionally, perceived supervisory family support (PSFS) positively correlated with work engagement for telecommuters but not on-site workers. Furthermore, work engagement was positively associated with subjective well-being for both groups. Moreover, work engagement mediated the relationship between POFS and subjective well-being. This study enriches the literature by analysing POFS, PSFS, work engagement, and subjective well-being dynamics among teleworkers and on-site employees.
- Conflict management strategies as moderators of burnout in the context of emotional laborPublication . Rodrigues, Anabela; Francisco, Micaela; Oliveira, Íris M.; Leite, Ângela; Lopes, SílviaThis study explores the relationship between emotional labor and burnout, focusing on the moderating role of conflict management strategies. A total of 233 employees from diverse sectors in Portugal participated in this cross-sectional investigation. We employed the Emotional Labor Scale (ELS) and the Oldenburg Burnout Inventory (OLBI) to quantitatively assess emotional labor and burnout levels. Additionally, the study examined conflict management practices in the workplace using the Conflict Management Strategies Assessment Scale (ROCI-2). The findings reveal that participants reported high emotional labor and burnout levels and a positive correlation between these constructs. As expected, conflict management strategies were found to moderate this relationship. Additionally, participants reported employing collaborative approaches as the most frequent conflict management strategy. These results underscore the urgent need for organizations to implement targeted conflict management training programs and psychological and emotional support initiatives to alleviate the adverse effects of emotional labor on burnout. By fostering healthier workplace environments, organizations can enhance employee well-being and productivity.
- Contribution of social media addiction on intention to buy in social media sitesPublication . Leite, Ângela; Rodrigues, Anabela; Ribeiro, Ana Margarida; Lopes, SílviaThe aim of this study is to assess whether social media addiction contributes to the intention to buy; it is based on the model of Hajli (2014) that assesses the relationships between the constructs of social media use, trust, perceived usefulness, and intention to buy in social media sites. To this end, a confirmatory factor analysis was carried out to evaluate whether the Hajli model applied to this sample, as well as multigroup CFA to measure invariance across gender and across following influencers or not. Finally, the path analysis evaluates the intersection of social media addiction with the Hajli model (2014). The results confirmed the Hajli model as well as the inclusion in the model of social media addiction as a variable that contributes to purchase intention on social media. Configural, metric, and scalar invariance were found across genders and across the following influencers or not. Also, the values found for internal consistency and composite reliability, convergent reliability, and discriminant reliability were within the reference values.
- Customer connections: a cross-cultural investigation of brand experience and brand love in the retail landscapePublication . Leite, Ângela; Rodrigues, Anabela; Lopes, SílviaBrand experience, brand love, and brand behavior outcomes hold significant importance in management research. Their relevance extends to shaping strategic decision-making, fostering a customer-centric approach, and providing insights into the competitive landscape. These concepts are pivotal in understanding the complex dynamics of consumer-brand relationships, enabling organizations to make informed decisions, prioritize customer satisfaction, and stay competitive in the market. The present study aims to authenticate and assess the consistency of the Brand Experience (BE) scale and Brand Love (BL) scale in relation to the LIDL brand, comparing Portugal and the Czech Republic. Additionally, it delves into the connections between Brand Experience, Brand Love, and Brand Behaviour Outcomes (BBO): Positive Word of Mouth (+WOM), Brand Loyalty (BLYT), (Re)purchase Intention (RI), Affective Commitment (AC), Active Engagement (AE), and Perceptions of Attitudes Towards a Brand (PATB). The results demonstrated that the measurement tools used to gauge the variables under scrutiny are dependable and valid. Achieving measurement invariance across countries, convergence, and discriminant validity further validated the study. Positive correlations were identified among all the variables explored. The conceptual model tested exhibited a good fit and remained consistent across both countries. These findings hold significant implications for both academics and practitioners in the field of brand management.
- Editorial: technostress, mental health and well-beingPublication . Masluk, Barbara; Asensio-Martínez, Angela; Lopes, Sílvia; Vega-Muñoz, Alejandro
- Employees’ fit to telework and work well-being: (in)voluntariness in telework as a mediating variable?Publication . Lopes, Sílvia; Dias, Paulo C.; Sabino, Ana; Cesário, Francisco; Peixoto, RicardoPurpose: The present study aims to examine the mediating role of (in)voluntariness in teleworking in explaining the relationship between employees’ fit to telework and work well-being (i.e. work engagement and exhaustion). Design/methodology/approach: A cross-sectional survey design was used in this study. The sample comprised 222 individuals performing telework in Portugal. Statistical analyses employed were descriptive statistics, Pearson’s correlation, confirmatory factor and structural equation analyses, and mediation analysis using Hayes Process macro. Findings: The findings confirmed the hypothesis that employees’ fit to telework raises the voluntariness in telework and decreases involuntariness in telework. However, contrary to expectations, no significant relationships were found between voluntariness in telework, work engagement and exhaustion. Yet, involuntariness in telework showed a significant role in decreasing work engagement and increasing workers’ exhaustion. The mediating role of involuntariness in telework was confirmed in explaining the relationship between employees’ fit to telework and exhaustion. Practical implications: Managers in global firms can draw from the results to understand how employees’ fit to telework directly and/or indirectly contributes to work well-being and develop human resource (HR) management practices aiming to increase employees’ fit to telework. Originality/value: Although teleworking is already studied, to the best of the authors’ knowledge, no studies have analyzed the same conceptual model employees’ fit to telework, (in)voluntariness in teleworking and work well-being.
- Estratégias de gestão de conflitos e satisfação profissional: estudo com colaboradores de IPSSPublication . Vasconcelos, Tiago; Rodrigues, Anabela; Lopes, Sílvia; Dias, Paulo C.Os colaboradores de IPSS estando empregados em funções que envolvem a prestação de um serviço, como o cuidado a pessoas idosas, têm um trabalho com elevadas exigências físicas e/ ou emocionais. Tendo em vista um desempenho elevado, torna-se necessário que estes profissionais se encontrem satisfeitos com o seu trabalho em vários aspetos, o que engloba a capacidade de gestão de conflitos, uma vez que, esta pode originar uma insatisfação laboral, conduzindo a uma realização desadequada das funções. Neste contexto, a presente investigação visa aprofundar o conhecimento desta temática. Com uma amostra de 100 colaboradores de IPSS, a quem se aplicou a Escala de Avaliação das Estratégias de Gestão de Conflitos (ROCI-II), o Cuestionario de Satisfaccion Laboral S20/23 (S20/23) e um questionário sociodemográfico, foi possível observar uma predominância, por parte destes profissionais, no uso da estratégia de gestão de conflitos de colaboração, comparativamente com uma menor utilização da estratégia de competição e compromisso. Adicionalmente, estes profissionais parecem ter níveis de satisfação mais elevados no que se refere ao ambiente físico de trabalho e supervisão, comparativamente às restantes dimensões analisadas. Tal como esperado, verificou-se a existência de uma relação negativa e significativa entre a utilização da estratégia de gestão de conflitos de evitamento e a satisfação destes profissionais com a sua participação nas tomadas de decisão. No entanto, ao contrário do esperado, não se verificou a existência de mais relações significativas entre as restantes estratégias de gestão de conflitos e outros fatores de satisfação profissional. As implicações práticas destes resultados serão aprofundadas.
- Impact of adverse childhood experiences in young adults and adults: a systematic literature reviewPublication . Silva, Candy; Moreira, Patrícia; Moreira, Diana Sá; Rafael, Filipa; Rodrigues, Anabela; Leite, Ângela; Lopes, Sílvia; Moreira, DianaBackground: Investigations have shown the different impacts that ACEs have on an individual’s adult life, on both physical and mental health, but they have not yet shown the issue of the influence of ACEs on adults and young adults. Objective/Participants and Setting: This systematic review, performed according to the PRISMA norms and guidelines, intended to understand the most frequent outcomes of adverse childhood experiences in the life of young adults and adults. Methods: Studies were identified through multiple literature search databases at EBSCOhost, Web of Science, and PubMed April 2023, and a total of 279 studies, published between 1999 and 2002, were excluded, 256 because of multiple factors: being duplicates, showing statistical analysis with correlations only, being systematic reviews or case studies, comprising individuals under the age of 18, and not meeting the intended theme; ultimately, we selected for the review a total of 23 studies. Results and Conclusions: The impacts of the various articles are subdivided into three main themes: antisocial and criminal behaviour; sexual Behaviour and intimate partner violence; and attachment, quality of life, and therapeutic alliance.
- Mastering new technologies: does it relate to teleworkers’ (in)voluntariness and well-being?Publication . Dias, Paulo; Lopes, Sílvia; Peixoto, RicardoPurpose: This study aims to examine the associations among mastering new technologies, teleworkers’ voluntariness and involuntariness and employee well-being (i.e. work engagement and exhaustion). To the best of the authors’ knowledge, no studies have explored the relationships among these constructs in the same conceptual model. Design/methodology/approach: Data were collected from a sample of 451 individuals performing telework in Portugal. AMOS was used to test all hypotheses of the study. Findings: The findings showed a positive relationship between mastering new technologies and teleworkers’ voluntariness and a negative relationship between mastering new technologies and teleworkers’ involuntariness. However, contrary to expectations, voluntariness in teleworking was not significantly related to either work engagement or exhaustion. However, consistent with the theoretical background of self-determination theory, involuntariness in teleworking was negatively related to work engagement and positively related to exhaustion. Originality/value: This study contributes to the literature by addressing the analysis of telework-related variables that may impact workers’ well-being. Implications for human resource management policies and knowledge management are discussed.
- Perceived overqualification and contact center workers’ burnout: are motivations mediators?Publication . Chambel, Maria José; Carvalho, Vânia S.; Lopes, Sílvia; Cesário, FranciscoPurpose – The purpose of this paper is to test the direct effect of the perceived overqualification on the burnout syndrome and the indirect effect through the workers’ autonomous and controlled motivation. Design/methodology/approach – The hypotheses were tested with a sample of 3,256 contact center operators from one Portuguese company and data were analyzed using the software package Mplus to conduct structural equation models. Findings – The results revealed that workers’ perceived overqualification is positively related to burnout and that both autonomous and controlled motivation partially mediates this relationship. Research limitations/implications – The cross-sectional design should be regarded as a limitation. Moreover, each variable was only assessed with self-reported measures, the sample comprised call center employees from only one company and one country (Portugal), and the workers were all employed in commercial services of telecommunications, energy, banking or insurance companies, which may constrain the generalization of these results. Practical implications – Workers’ perceived overqualification should be avoided to prevent their burnout. Furthermore, an increase in workers’ skills and competencies, enhanced decision latitude, and the task variety and quality should be crucial for employees to develop more autonomous motivation to work in a contact center and the promotion of their well-being at work. More precisely, as overqualification concerns the employees’ perceptions of surplus education, experience and knowledge, from a practical perspective, enhancing the decision latitude, task variety and quality of these individuals’ work may contribute to decreasing individuals’ perception of overqualification and, therefore, contribute to increasing workers’ autonomous motivations and well-being. Originality/value – This study provides evidence concerning the mediating role of both workers’ autonomous and controlled motivation to explain the relationship between perceived overqualification and burnout. Keywords Motivation, Conditions of employment, Employees, Human resource management, Well-being, human resource planning.