| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 780.32 KB | Adobe PDF |
Authors
Abstract(s)
Tem persistido uma insuficiência na investigação sobre o papel da
comunicação organizacional no contexto hospitalar em geral e em Portugal em
particular. Uma das razões para isso tem sido a falta de instrumentos de medição
adequados. Esta investigação tem como objetivo explorar o papel da comunicação
expressa e da segurança psicológica nos médicos em ambiente hospitalar. A transmissão
de informações, propostas, ideias ou preocupações das chefias aos trabalhadores são
avaliadas por instrumentos como o ICA Audit Survey (International Communication
Association) (Lobo & Hargie, 2018) e a Segurança Psicológica (Edmonson, 1999). Os
questionários foram adaptados à população portuguesa, integrando itens
comunicacionais relacionados com a Informação que envio agora e a Informação que
preciso de enviar. Estes foram baseados em instrumentos previamente validados no
Reino Unido e nos EUA, e foram adaptados ao contexto português através de um
processo de translação-retroversão, mantendo a estrutura e o número de itens. Os dados
foram recolhidos em hospitais e centros de saúde selecionados aleatoriamente nos
distritos de Braga, Barcelos e Lisboa. Obteve-se um total de 122 respostas válidas. A
segurança psicológica prediz 7% da comunicação expressa; na informação que preciso
de enviar em função da idade, existem diferenças estatisticamente significativas, entre
os 25 e os 40 anos há uma maior necessidade de enviar informação; na informação que
recebo agora consoante o género e a idade, não foram encontradas diferenças
estatisticamente significativas; também na segurança psicológica os resultados não
foram estatisticamente significativos.
There has been a lack of research on the role of organizational communication in the hospital context in general and in Portugal in particular. One of the reasons for this has been the lack of suitable measuring instruments. This research aims to explore the role of express communication and psychological safety in physicians in the hospital environment. The transmission of information, proposals, ideas or concerns from managers to workers is evaluated by instruments such as the ICA Audit Survey (Lobo & Hargie, 2018) and Psychological Safety (Edmonson, 1999). The questionnaires were adapted to the Portuguese population, integrating communication items related to the Information I send now and Information that I need to send. These were based on previously validated instruments in the United Kingdom and the USA, and were adapted to the Portuguese context through a translation-retroversion process, maintaining the structure and number of items. The data were collected in randomly selected hospitals and health centers in the districts of Braga, Barcelos and Lisbon. A total of 122 valid answers were obtained. Psychological security predicts 7% of express communication; in the information I need to send according to age, there are statistically significant differences, between the ages of 25 and 40 there is a greater need to send information; in the information I receive now according to gender and age, no statistically significant differences were found; also in psychological safety the results were not statistically significant.
There has been a lack of research on the role of organizational communication in the hospital context in general and in Portugal in particular. One of the reasons for this has been the lack of suitable measuring instruments. This research aims to explore the role of express communication and psychological safety in physicians in the hospital environment. The transmission of information, proposals, ideas or concerns from managers to workers is evaluated by instruments such as the ICA Audit Survey (Lobo & Hargie, 2018) and Psychological Safety (Edmonson, 1999). The questionnaires were adapted to the Portuguese population, integrating communication items related to the Information I send now and Information that I need to send. These were based on previously validated instruments in the United Kingdom and the USA, and were adapted to the Portuguese context through a translation-retroversion process, maintaining the structure and number of items. The data were collected in randomly selected hospitals and health centers in the districts of Braga, Barcelos and Lisbon. A total of 122 valid answers were obtained. Psychological security predicts 7% of express communication; in the information I need to send according to age, there are statistically significant differences, between the ages of 25 and 40 there is a greater need to send information; in the information I receive now according to gender and age, no statistically significant differences were found; also in psychological safety the results were not statistically significant.
Description
Keywords
Comunicação expressa Segurança psicológica Médicos Organizações Express communication Psychological security Physicians Organizations