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Abstract(s)
Apesar da vasta literatura sobre a justiça organizacional, a sua relação com as intenções de recomendação da organização por parte dos seus colaboradores tem recebido escassa atenção ao longo dos últimos anos. O presente estudo testa em que medida as perceções das dimensões da justiça (distributiva, procedimental e interacional) explicam as intenções de recomendação, através da mediação do empenhamento afetivo. Para o efeito, foi inquirida uma amostra de 511 colaboradores de uma empresa do setor industrial. Os resultados oferecem suporte parcial ao modelo formulado. Verificou-se a existência de mediação total pelo empenhamento afetivo na relação entre as dimensões procedimental e interacional da justiça organizacional e as intenções de recomendação.
Although there is a sizeable literature on organizational justice, its relationship with the recommendation intentions of the organization by its employees has received scarce attention over the past few years. The present study tests the extent to which the perceptions of the dimensions of justice (distributive, procedural and interactional) explain the recommendation intentions through the mediation of affective commitment. For this purpose, a survey was distributed to a sample of 511 employees from an industrial company. The results provide partial support for the hypothesized model as the relationship between procedural and interactional justice and recommendation intentions is totally mediated by affective commitment.
Although there is a sizeable literature on organizational justice, its relationship with the recommendation intentions of the organization by its employees has received scarce attention over the past few years. The present study tests the extent to which the perceptions of the dimensions of justice (distributive, procedural and interactional) explain the recommendation intentions through the mediation of affective commitment. For this purpose, a survey was distributed to a sample of 511 employees from an industrial company. The results provide partial support for the hypothesized model as the relationship between procedural and interactional justice and recommendation intentions is totally mediated by affective commitment.
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Keywords
Justiça organizacional Perceções de justiça Justiça distributiva Justiça procedimental Justiça interacional Empenhamento afetivo Intenções de recomendação Organizational justice Justice perceptions Distributive justice Procedural justice Interactional justice Affective commitment Recommendation intentions