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O humor tem vindo a ser estudado sobre diversas perspetivas ao longo dos últimos anos.
No entanto, existem lacunas na literatura quanto a investigações interpretativistas do
humor nas organizações contemporâneas. Reconhecendo este problema, pretende-se com
este estudo desenvolver um modelo de comunicação do humor para um grupo de
indivíduos de uma organização, recorrendo a uma metodologia assente na observação
participante e na realização de questionários.
O humor está presente no quotidiano das organizações e consiste num processo
comunicacional dinâmico, com relevo na interação grupal e dependente do contexto onde
se insere. A interação que se observa ao longo do tempo tem um caráter circular e causal,
com feedback constante entre dois ou mais indivíduos, existindo uma influência sequencial
entre os intervenientes do processo comunicacional.
Foi possível categorizar o humor utilizado no seio do grupo de observação, sendo definida
uma taxonomia do humor que reflete a sua natureza, os recursos e as intenções do iniciador
do processo. O contexto da situação influencia o tipo de humor utilizado e contribui para a
sua distinção e criação de símbolos próprios pelo grupo.
O humor tem um papel determinante nas relações interpessoais em contexto
organizacional, sendo que as práticas humorísticas interferem e têm influência na
interação grupal, na comunicação, nas relações de poder e liderança e na cultura
organizacional.
É possível determinar padrões de interação do humor caraterísticos para cada grupo ou
organização, refletindo as relações interpessoais existentes e os comportamentos
permitidos ou aceites num determinado contexto.
Assim, o modelo Humor-Iniciador-Audiência-Contexto-Comunicação (HIACC)
contribuirá para uma delimitação concetual do tema do humor nas organizações,
potenciando a identificação dos fatores que poderão promover uma comunicação eficaz em
contexto profissional.
Humor has been studied in a variety of perspectives in the last years. However, there are some gaps in the literature concerning the humor interpretative investigations in modern organizations. Recognizing this problem, this study intends to develop a humor communication model for a group of individuals of an organization, using a methodology based in a participant observation and questionnaires. Humor is present in the everyday life of organizations and consists in a dynamic communication process with emphasis on group interaction and dependent on the context in which it operates. The interaction we observe over time has a circular causal character, with constant feedback between two or more individuals and there is a sequential influence between actors in the communication process. It was possible to categorize the humor used within the observation group, define a taxonomy of humor that reflects its character, resources and process initiator's intentions. The context of the situation influences the type of humor used and contributes to its distinction and creation of unique symbols by the group. Humor has a key role in interpersonal relationships in organizations, and the humorous practices interfere and influence the group interaction, communication, power relations and leadership and organizational culture. We can determine the characteristic humor interaction patterns for each group or organization, reflecting the interpersonal relations and the permitted or acceptable behavior in a given context. Thus, the Humor-Initiator-Audience-Context-Communication (HIACC) model will contribute to a conceptual delimitation of the humor theme in organizations, enhancing the identification of factors that can promote effective communication in a professional context.
Humor has been studied in a variety of perspectives in the last years. However, there are some gaps in the literature concerning the humor interpretative investigations in modern organizations. Recognizing this problem, this study intends to develop a humor communication model for a group of individuals of an organization, using a methodology based in a participant observation and questionnaires. Humor is present in the everyday life of organizations and consists in a dynamic communication process with emphasis on group interaction and dependent on the context in which it operates. The interaction we observe over time has a circular causal character, with constant feedback between two or more individuals and there is a sequential influence between actors in the communication process. It was possible to categorize the humor used within the observation group, define a taxonomy of humor that reflects its character, resources and process initiator's intentions. The context of the situation influences the type of humor used and contributes to its distinction and creation of unique symbols by the group. Humor has a key role in interpersonal relationships in organizations, and the humorous practices interfere and influence the group interaction, communication, power relations and leadership and organizational culture. We can determine the characteristic humor interaction patterns for each group or organization, reflecting the interpersonal relations and the permitted or acceptable behavior in a given context. Thus, the Humor-Initiator-Audience-Context-Communication (HIACC) model will contribute to a conceptual delimitation of the humor theme in organizations, enhancing the identification of factors that can promote effective communication in a professional context.
Descrição
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Humor Interação Organizações Comunicação Contexto Humor Interaction Organizations Communication Context