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Advisor(s)
Abstract(s)
O presente estudo, de caráter experimental, procura explorar a relação entre a regulação emocional e os riscos psicossociais, em trabalhadores do sexo feminino, de atendimento ao público, no comércio. Para tal, recorreu-se a medidas globais da capacidade de regulação emocional: escalas de autorrelato (com caráter mais subjetivo) e as medidas neuropsicofiológicas periféricas, como a atividade electrodérmica (AED) e a frequência cardíaca (FC) (com caráter mais objetivo). O método utilizado teve por base o desenvolvimento de um paradigma experimental que apresentou cenários animados de eventos aversivos, característicos do quotidiano profissional. A análise dos dados demonstrou a tendência para a existência de uma relação entre os dois construtos de interesse, contribuindo assim para a compressão de como é que estes trabalhadores regulam as suas emoções em situações de trabalho que sejam emocionalmente exigentes. Ainda, demonstrou-se que, face a um período de regulação evocado por estímulos aversivos, os trabalhadores apresentaram uma tendência de resposta neuropsicofisiológica. No entanto, os resultados alcançados mostraram uma pobre capacidade de regulação emocional por parte dos trabalhadores, dado os valores em ambas as modalidades (AED e FC), indicando a possibilidade de que os participantes estariam a recorrer ao deep acting. Tal, foi ao encontro dos resultados obtidos no Questionário de Regulação Emocional, mostrando uma maior propensão para o deep acting. Assim, estes resultados mostram como as escalas de autorrelato e as medidas neuropsicofiológicas periféricas se complementam, possibilitam uma compreensão mais profunda sobre o processo de regulação emocional no quotidiano profissional de trabalhadores, no atendimento ao público.
The present study seeks to explore the relationship between emotional regulation and psychosocial risks, in frontline female workers, in commerce. For this, we used global measures of the emotional regulation: self-report scales (with a more subjective character) and peripheral neuropsychophysiological measures, such as electrodermal activity (AED) and heart rate (HR) (with a more objective character). The method used was based on the development of an experimental paradigm that presented animated scenarios of aversive events, characteristic of professional everyday life. The analysis of the data allowed us to verify the tendency for a relationship between the two constructs of interest and to understand how these workers regulate their emotions in emotionally demanding work situations. Also, it demonstrated that, faced with a regulation period evoked by aversive stimuli, the workers presented a tendency of neuropsychophysiological response. However, the results showed a poor capacity for emotional regulation on the part of the workers, given the values in both modalities (AED and FC), indicating the possibility that the participants would resort to deep acting. This was in line with the results obtained in the Emotional Regulation Questionnaire, showing a greater propensity for deep acting. Thus, these results show how self-report scales and peripheral neuropsychological measures complement each other, allowing a deeper understanding of the process of emotional regulation in the daily work of frontline workers.
The present study seeks to explore the relationship between emotional regulation and psychosocial risks, in frontline female workers, in commerce. For this, we used global measures of the emotional regulation: self-report scales (with a more subjective character) and peripheral neuropsychophysiological measures, such as electrodermal activity (AED) and heart rate (HR) (with a more objective character). The method used was based on the development of an experimental paradigm that presented animated scenarios of aversive events, characteristic of professional everyday life. The analysis of the data allowed us to verify the tendency for a relationship between the two constructs of interest and to understand how these workers regulate their emotions in emotionally demanding work situations. Also, it demonstrated that, faced with a regulation period evoked by aversive stimuli, the workers presented a tendency of neuropsychophysiological response. However, the results showed a poor capacity for emotional regulation on the part of the workers, given the values in both modalities (AED and FC), indicating the possibility that the participants would resort to deep acting. This was in line with the results obtained in the Emotional Regulation Questionnaire, showing a greater propensity for deep acting. Thus, these results show how self-report scales and peripheral neuropsychological measures complement each other, allowing a deeper understanding of the process of emotional regulation in the daily work of frontline workers.
Description
Keywords
Regulação emocional Riscos psicossociais Medidas neuropsicofiológicas periféricas Atividade electrodérmica Frequência cardíaca Emotional regulation Psychosocial risks Peripheral neuropsychological measures Electrodermal activity Heart rate