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Abstract(s)
Com a presente investigação pretende-se perceber de que forma o suporte organizacional influencia a conciliação trabalho – família, nomeadamente o enriquecimento ou o conflito resultante desta relação, assim como os comportamentos de cidadania organizacional. Por outro lado, procura se estabelecer também a relação entre a conciliação trabalho – família, os seus conflitos e/ou o seu enriquecimento com os comportamentos de cidadania organizacional. Este estudo privilegia uma abordagem de natureza quantitativa partindo de uma análise correlacional das variáveis em estudo. A amostra é constituída por 98 rececionistas da área de hotelaria e como instrumento de recolha foi utilizado um questionário, partilhado nos estabelecimentos de trabalho dos participantes. A análise dos dados foi efetuada com recurso ao software SPSS 25.0. Os resultados demonstraram que um maior conflito trabalho – família está associado a uma menor perceção de suporte organizacional e comportamentos de cidadania e que o enriquecimento trabalho – família está associado a uma maior perceção de suporte organizacional e comportamentos de cidadania.
This research aims to understand how organizational support influences work - family reconciliation, namely the enrichment or conflict resulting from this relationship, as well as the behaviours of organizational citizenship. On the other hand, we also seek to establish the relationship between work - family reconciliation, its conflicts and / or its enrichment with organizational citizenship behaviours. In this study a quantitative approach based on a correlational analysis of the variables under study was used. The sample consisted of 98 hospitality receptionists and a questionnaire was used as a collection tool, and the data were collected in-person at the participants workplaces. Data analysis was performed using SPSS 25.0 software. The results showed that a greater work - family conflict is associated with a lower perception of organizational support and citizenship behaviours and that work - family enrichment is associated with a greater perception of organizational support and citizenship behaviours.
This research aims to understand how organizational support influences work - family reconciliation, namely the enrichment or conflict resulting from this relationship, as well as the behaviours of organizational citizenship. On the other hand, we also seek to establish the relationship between work - family reconciliation, its conflicts and / or its enrichment with organizational citizenship behaviours. In this study a quantitative approach based on a correlational analysis of the variables under study was used. The sample consisted of 98 hospitality receptionists and a questionnaire was used as a collection tool, and the data were collected in-person at the participants workplaces. Data analysis was performed using SPSS 25.0 software. The results showed that a greater work - family conflict is associated with a lower perception of organizational support and citizenship behaviours and that work - family enrichment is associated with a greater perception of organizational support and citizenship behaviours.
Description
Keywords
Perceção de suporte organizacional Enriquecimento trabalho/família Conflito trabalho/família Comportamentos de cidadania Perceived organizational support Work-family enrichment Work-family conflict Citizenship behaviours