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Abstract(s)
A presente dissertação foi realizada na modalidade de dissertação, com o tema sobre as práticas e políticas de gestão ambiental nos hotéis da região de Lisboa. Tendo em consideração o anteriormente exposto, a questão de investigação definida é: “Como se definem as práticas e políticas de gestão ambiental nos hotéis de Lisboa?”. Foram definidos objetivos subjacentes à questão de investigação, sendo eles “Quais os motivos que influenciam um hotel a adotar as práticas e políticas de gestão ambiental?” e “Qual é o maior entrave à adoção das práticas e políticas de gestão ambiental nos hotéis?”. O modelo de investigação adotado foi o modelo survey, com recurso a entrevistas formais semiestruturadas aos decision-makers dos hotéis em análise. Posteriormente, foram analisados os dados que permitiram a obtenção e comparação de uma maior abrangência de dados recolhidos, bem como a antecipação de erros lógicos e respostas mais concretas. Os resultados obtidos demonstram que 100% dos hotéis analisados implementaram, no mínimo, uma prática ou política de gestão da sustentabilidade ambiental, há uma preocupação acrescida em constituir um departamento específico desta área nos hotéis e há uma pressão dos stakeholders para a sua constituição. Adicionalmente, a razão principal para a adoção destas práticas é a melhoria do desempenho do hotel a longo prazo consegue retirar e o maior entrave a essa adoção está divido entre o custo associado e a cultura dos diretores, dos clientes e dos intervenientes da supply chain. O presente estudo tem como principal contributo expor a evolução da adoção destas práticas e políticas ambientais nos hotéis, expondo a realidade nas unidades hoteleiras da região de Lisboa.
The present dissertation was made in the quality of a dissertation, with a topic related to the practices and policies of environmental management in the hotels of Lisbon. Moreover, the research investigation is defined by: “How are the practices and policies of environmental management in the hotels of Lisbon defined?”. In addition to this research investigation, some objectives were also defined, such as, “Which benefits influences a hotel to adopt practices and policies of environmental management?” and “What is the biggest obstacle hotels face when they want to adopt practices and policies of environmental management?”. The investigation model used was the model survey, with complementary use of formal, semi structured interviews to the decision-makers of the hotels. Furthermore, the data was analyzed, and it allowed to get a more detailed level of answers and an anticipation of logical mistakes. The results obtained show that 100% of the hotels analyzed implement, at least, one practice or policy of sustainable environmental management, there is a growing concern in constituting a specific department related to this area in hotels and there is a pressure of stakeholders to do it. In addition, the main reason to adopt these practices is the enhancement of the performance that the hotel can reach in the long run and the biggest obstacle observed is split into the cost associated and the culture of directors, customers and supply chain intervinients. The major contribution of the present study us to expose the evolution of the adoption of the practices and policies in environmental management, exposing the reality in the hotels in the region of Lisbon.
The present dissertation was made in the quality of a dissertation, with a topic related to the practices and policies of environmental management in the hotels of Lisbon. Moreover, the research investigation is defined by: “How are the practices and policies of environmental management in the hotels of Lisbon defined?”. In addition to this research investigation, some objectives were also defined, such as, “Which benefits influences a hotel to adopt practices and policies of environmental management?” and “What is the biggest obstacle hotels face when they want to adopt practices and policies of environmental management?”. The investigation model used was the model survey, with complementary use of formal, semi structured interviews to the decision-makers of the hotels. Furthermore, the data was analyzed, and it allowed to get a more detailed level of answers and an anticipation of logical mistakes. The results obtained show that 100% of the hotels analyzed implement, at least, one practice or policy of sustainable environmental management, there is a growing concern in constituting a specific department related to this area in hotels and there is a pressure of stakeholders to do it. In addition, the main reason to adopt these practices is the enhancement of the performance that the hotel can reach in the long run and the biggest obstacle observed is split into the cost associated and the culture of directors, customers and supply chain intervinients. The major contribution of the present study us to expose the evolution of the adoption of the practices and policies in environmental management, exposing the reality in the hotels in the region of Lisbon.
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Keywords
Hotelaria Lisboa Sustentabilidade ambiental Hotels Lisbon Environmental sustainability