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Abstract(s)
Respondendo ao confinamento obrigatório, decretado devido à pandemia COVID-19, o teletrabalho surgiu como a solução adotada pelas organizações de forma a não perderem a capacidade produtiva e alcançarem as metas propostas. Dessa forma, os objetivos do presente trabalho passaram por (1) comparar trabalhadores e líderes em teletrabalho, nomeadamente as suas perceções sobre a produtividade, suporte profissional recebido e intenção de permanecer em teletrabalho (estudo quantitativo); e (2) explorar como os líderes percecionam as suas próprias competências e as competências da sua equipa, assim como as suas estratégias para motivar e gerir as suas equipas durante a COVID-19 (estudo qualitativo). Para o estudo quantitativo, foram recolhidos dados de 2757 trabalhadores, que preencheram um questionário online. Os resultados deste estudo mostraram que os colaboradores tendem a ter uma maior perceção da sua produtividade do que a sua liderança, e apontam ainda para a importância do suporte profissional na produtividade e intenção de permanecer em teletrabalho. Para o estudo qualitativo, foram entrevistados 10 trabalhadores e 10 líderes, que consideraram imprescindíveis as competências de autonomia, comunicação, organização e flexibilidade para o sucesso neste regime, assim como a importância de estratégias ligadas ao suporte profissional, comunicação, regime horário e uso de equipamentos e softwares.
Responding to the mandatory lockdown, decreed due the COVID-19 pandemic, telework emerged as the solution adopted by organizations to avoid losing their productivity and to achieve their proposed goals. Thus, the aims of this work were to (1) compare teleworking workers and leaders, namely their perceptions of productivity, professional support received, and intention to remain in teleworking (quantitative study); and (2) explore how leaders perceive their own skills and the skills of their team, as well as their strategies to motivate and manage their teams during COVID-19 (qualitative study). For the quantitative study, data was collected from 2757 workers who completed an online questionnaire. The results of this study showed that employees have a higher perception of their productivity than their leadership, and also reinforced the importance of professional support in productivity and intention to remain in telework. For the qualitative study, 10 workers and 10 leaders were interviewed, who considered essential the skills of autonomy, communication, organization and flexibility for success in this regime, as well as the importance of strategies related to professional support, communication, schedule and use of equipment and software.
Responding to the mandatory lockdown, decreed due the COVID-19 pandemic, telework emerged as the solution adopted by organizations to avoid losing their productivity and to achieve their proposed goals. Thus, the aims of this work were to (1) compare teleworking workers and leaders, namely their perceptions of productivity, professional support received, and intention to remain in teleworking (quantitative study); and (2) explore how leaders perceive their own skills and the skills of their team, as well as their strategies to motivate and manage their teams during COVID-19 (qualitative study). For the quantitative study, data was collected from 2757 workers who completed an online questionnaire. The results of this study showed that employees have a higher perception of their productivity than their leadership, and also reinforced the importance of professional support in productivity and intention to remain in telework. For the qualitative study, 10 workers and 10 leaders were interviewed, who considered essential the skills of autonomy, communication, organization and flexibility for success in this regime, as well as the importance of strategies related to professional support, communication, schedule and use of equipment and software.
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Keywords
Trabalho remoto Teletrabalho Pandemia COVID-19 Gestão de equipas Liderança Remote work Teleworking COVID-19 pandemic Team management Leadership