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O contributo da mediação na gestão de conflitos em contextos educativos : um estudo de caso
| Name: | Description: | Size: | Format: | |
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| 6.58 MB | Adobe PDF |
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Abstract(s)
A literatura tem sido consistente ao revelar que os conflitos são oportunidades de crescimento pessoal e social se fomentarem competências comunicacionais, competências emocionais e competências relacionais. De realçar que a complexidade inerente à gestão dos conflitos exige a existência do processo de mediação escolar. Os conflitos quando mal geridos podem gerar tensões, isolamento, atitudes discriminatórias (bullying, xenofobia, racismo...) e provocar um clima de escola que inibe aprendizagens consistentes e uma interação social positiva. Pretende-se, assim, com este estudo analisar os efeitos da mediação escolar na gestão dos conflitos entre os alunos do 3º ciclo e ensino secundário na escola “Safira” do Agrupamento TEIP, no Porto. A natureza funcional ou disfuncional dos conflitos depende das lentes com que são olhados e da forma como são geridos. Neste sentido, foi realizado um estudo de caso em que foram auscultados professores, alunos, diretores das turmas selecionadas e o mediador escolar sobre o processo de mediação, a fim de compreender os seus efeitos. Com uma abordagem qualitativa, foram realizadas entrevistas, grupos de discussão focalizada e inquéritos por questionário. Os resultados sugerem que a mediação escolar contribui para a gestão construtiva dos conflitos entre os alunos, reduz a violência, reabilita as interações e melhora o clima escolar. Também na sala de aula, apesar da diversidade e de serem lugares de relações e emoções, os comportamentos dos alunos com os seus pares e com os professores melhoram. No entanto, identificam-se dois desafios que potenciam caminhos de investigação futura, tais como o diminuto envolvimento das famílias e a falta de tempo dos professores para envolverem-se de forma mais proativa na gestão eficaz dos conflitos entre os alunos. Recomenda-se maior investimento na formação dos professores e alunos bem como estratégias para integrar o currículo escolar. Por último, todo o ato educativo, é em si mesmo um ato social sendo as escolas chamadas a intervir em nome da cultura do diálogo e da paz.
The literature has consistently revealed that conflicts present opportunities for personal and social growth when they foster communication skills, emotional skills, and relational skills. It is important to highlight that the inherent complexity of conflict management requires the implementation of a school mediation process. When conflicts are poorly managed, they can generate tensions, isolation, and discriminatory attitudes (bullying, xenophobia, racism...), creating a school environment that hinders consistent learning and positive social interaction. Thus, this study aims to analyze the effects of school mediation on conflict management among students in the 3rd cycle and secondary education at the "Safira" school of the TEIP Grouping in Porto. The functional or dysfunctional nature of conflicts depends on the perspective from which they are viewed and the way they are managed. In this regard, a case study was conducted in which teachers, students, class directors of selected groups, and the school mediator were consulted regarding the mediation process to understand its effects. Using a qualitative approach, interviews, focus group discussions, and questionnaire surveys were carried out. The results suggest that school mediation contributes to the constructive management of conflicts among students, reduces violence, rehabilitates interactions, and improves the school climate. Even in the classroom, despite diversity and the emotional and relational dynamics, students' behavior towards their peers and teachers improves. However, two challenges were identified, which open avenues for future research: the limited involvement of families and the lack of time for teachers to engage more proactively in the effective management of student conflicts. It is recommended to invest more in teacher and student training, as well as in strategies to integrate mediation into the school curriculum. Finally, every educational act is, in itself, a social act, and schools are called to intervene in the name of the culture of dialogue and peace.
The literature has consistently revealed that conflicts present opportunities for personal and social growth when they foster communication skills, emotional skills, and relational skills. It is important to highlight that the inherent complexity of conflict management requires the implementation of a school mediation process. When conflicts are poorly managed, they can generate tensions, isolation, and discriminatory attitudes (bullying, xenophobia, racism...), creating a school environment that hinders consistent learning and positive social interaction. Thus, this study aims to analyze the effects of school mediation on conflict management among students in the 3rd cycle and secondary education at the "Safira" school of the TEIP Grouping in Porto. The functional or dysfunctional nature of conflicts depends on the perspective from which they are viewed and the way they are managed. In this regard, a case study was conducted in which teachers, students, class directors of selected groups, and the school mediator were consulted regarding the mediation process to understand its effects. Using a qualitative approach, interviews, focus group discussions, and questionnaire surveys were carried out. The results suggest that school mediation contributes to the constructive management of conflicts among students, reduces violence, rehabilitates interactions, and improves the school climate. Even in the classroom, despite diversity and the emotional and relational dynamics, students' behavior towards their peers and teachers improves. However, two challenges were identified, which open avenues for future research: the limited involvement of families and the lack of time for teachers to engage more proactively in the effective management of student conflicts. It is recommended to invest more in teacher and student training, as well as in strategies to integrate mediation into the school curriculum. Finally, every educational act is, in itself, a social act, and schools are called to intervene in the name of the culture of dialogue and peace.
Description
Keywords
Clima de escola Gestão de conflitos Mediação escolar Papel do mediador School climate Conflict management School mediation Role of the mediator
Pedagogical Context
Citation
Publisher
CC License
Without CC licence