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Abstract(s)
Os colaboradores de IPSS estão entre os que mais lidam com os idosos e respetivas
vulnerabilidades, tornando-se, por isso, essencial que estes desempenhem eficazmente as suas
funções. Assim, é crucial que, entre outros aspetos, recorram a estratégias de gestão de
conflitos adequadas, promovendo a qualidade do desempenho e a satisfação profissional.
Neste contexto, o objetivo geral deste estudo consistiu em identificar e analisar as estratégias
de gestão de conflitos e os níveis de satisfação profissional em colaboradores de IPSS.
Recorreu-se a uma amostra não aleatória de conveniência constituída por 100 colaboradores
de IPSS, a quem se aplicou o ROCI- II, o S20/23 e um questionário sociodemográfico. A
informação recolhida foi analisada com recurso ao SPSS, versão 26. Os resultados
evidenciaram uma utilização predominante da estratégia de “colaboração”, sendo os
profissionais que mais recorrem a esta estratégia, os mais satisfeitos com o ambiente físico do
trabalho e com a supervisão que possuem. Foi ainda possível perceber que a situação
pandémica da Covid-19 provocou alterações moderadas na perceção destes profissionais, quer
na satisfação profissional quer nas fontes dos conflitos.
IPSS employees are among those who most deal with the elderly and their vulnerabilities, making it essential that they perform their functions effectively. Thus, it is crucial that, among other aspects, they resort to adequate conflict management strategies, promoting quality of performance and professional satisfaction. In this context, the general objective of this study was to identify and analyze conflict management strategies and levels of job satisfaction among IPSS employees. A non-random convenience sample consisting of 100 IPSS employees was used, to whom the ROCI-II, S20/23 and a sociodemographic questionnaire were applied. The information collected was analyzed using SPSS, version 26. The results showed a predominant use of the "collaboration" strategy, with the professionals who use this strategy the most, the most satisfied with the physical work environment and with the supervision that possess. It was also possible to perceive that the Covid-19 pandemic situation caused moderate changes in the perception of these professionals, both in professional satisfaction and in the sources of conflicts.
IPSS employees are among those who most deal with the elderly and their vulnerabilities, making it essential that they perform their functions effectively. Thus, it is crucial that, among other aspects, they resort to adequate conflict management strategies, promoting quality of performance and professional satisfaction. In this context, the general objective of this study was to identify and analyze conflict management strategies and levels of job satisfaction among IPSS employees. A non-random convenience sample consisting of 100 IPSS employees was used, to whom the ROCI-II, S20/23 and a sociodemographic questionnaire were applied. The information collected was analyzed using SPSS, version 26. The results showed a predominant use of the "collaboration" strategy, with the professionals who use this strategy the most, the most satisfied with the physical work environment and with the supervision that possess. It was also possible to perceive that the Covid-19 pandemic situation caused moderate changes in the perception of these professionals, both in professional satisfaction and in the sources of conflicts.
Description
Keywords
IPSS Satisfação profissional Estratégias de gestão de conflitos Covid-19 Professional satisfaction Conflict management strategies