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O papel das características dos colaboradores, líderes e contexto na experiência emocional no trabalho
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Abstract(s)
Este estudo teve como principal objetivo compreender a influência das características dos colaboradores, dos líderes e do contexto na experiência emocional dos colaboradores no ambiente de trabalho. Mais especificamente a literatura relativa à experiência emocional em contexto de trabalho refere que esta é influenciada por fatores individuais (e.g., sexo e idade), inerentes ao trabalhador, pelos estilos de liderança (transformacional, transacional e tomada de decisão) adotados pelo líder e características da organização (e.g., clima ético e responsabilidade social da organização). Participaram neste estudo 589 trabalhadores (41% masculino, 59% feminino). Os resultados da análise mostraram que o sexo e a idade não predizem emoções positivas, mas influenciam as emoções negativas, sendo as mulheres e os trabalhadores mais jovens mais propensos a experienciá-las. Os estilos de liderança transformacional e transacional associam-se a experiências emocionais mais positivas, enquanto a tomada de decisão centralizada afeta negativamente o bem-estar. Além disso, a perceção da responsabilidade social da organização prediz positivamente a experiência emocional, ao contrário do clima ético, que não apresentou qualquer tipo de relação significativa. Os resultados sugerem que as organizações devem promover práticas de liderança que incentivem a autonomia e o reconhecimento, além de fortalecerem a responsabilidade social para criar ambientes laborais mais saudáveis.
The main objective of this study was to understand the influence of the characteristics of employees, leaders and the context on the emotional experience of employees in the workplace. More specifically, the literature on emotional experience in the workplace states that it is influenced by individual factors (e.g., gender and age), inherent to the worker, the leadership styles (transformational, transactional and decision-making) adopted by the leader and characteristics of the organization/contextual variables (e.g., ethical climate and social responsibility of the organization). A total of 589 workers took part in this study (41% male, 59% female). The results of the analysis showed that gender and age do not predict positive emotions, but do influence negative emotions, with women and younger workers being more likely to experience them. Transformational and transactional leadership styles are associated with more positive emotional experiences, while centralized decision-making negatively affects well-being. In addition, the perception of the organization's social responsibility positively predicts the emotional experience, unlike the ethical climate, which did not show any kind of significant relationship. The results suggest that organizations should promote leadership practices that encourage autonomy and recognition, as well as strengthening social responsibility, in order to create healthier work environments.
The main objective of this study was to understand the influence of the characteristics of employees, leaders and the context on the emotional experience of employees in the workplace. More specifically, the literature on emotional experience in the workplace states that it is influenced by individual factors (e.g., gender and age), inherent to the worker, the leadership styles (transformational, transactional and decision-making) adopted by the leader and characteristics of the organization/contextual variables (e.g., ethical climate and social responsibility of the organization). A total of 589 workers took part in this study (41% male, 59% female). The results of the analysis showed that gender and age do not predict positive emotions, but do influence negative emotions, with women and younger workers being more likely to experience them. Transformational and transactional leadership styles are associated with more positive emotional experiences, while centralized decision-making negatively affects well-being. In addition, the perception of the organization's social responsibility positively predicts the emotional experience, unlike the ethical climate, which did not show any kind of significant relationship. The results suggest that organizations should promote leadership practices that encourage autonomy and recognition, as well as strengthening social responsibility, in order to create healthier work environments.
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Bem-estar laboral Liderança transformacional, transacional e tomada de decisão Características individuais Características organizacionais Work well-being Transformational, transactional and decision-making leadership Individual characteristics Organizational characteristics
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