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Abstract(s)
A elaboração do presente Relatório de Estágio tem como principal finalidade analisar o processo atual de registo dos recebimentos adotado pela equipa de Contas a Receber, as suas limitações e que impactos é que a automatização do mesmo teria na organização. O estudo foi realizado durante o período de estágio, no Grupo NORS. Para o efeito, foram analisados dados e informação referente ao processo de registo, de forma a perceber as fragilidades do processo e em que medida é que a automatização teria impacto no mesmo. Ainda foi possível observar diretamente o funcionamento do processo, em contexto corporativo, e perceber quais os problemas vivenciados pelos colaboradores do departamento. De toda a informação obtida e recolhida foi possível desenhar um fluxograma que detalha o processo de forma clara e ainda criar um dashboard que retrata os principais indicadores que são analisados pela área. Apesar de não ter sido implementada a automatização até ao final do período de estágio, pelo que não foi possível verificar se de facto os resultados foram os relatados por Lacity & Willcocks (2016), Syed te al. (2020) e Kokina & Blanchette (2019) como uma redução do número de erros, tarefas de maior valor para a organização, redução de custos, eficiência operacional, entre outros. Porém, foi possível concluir que a empresa deve melhorar a utilização das ferramentas atuais.
The main purpose of this Internship Report is to analyse the current receivable process adopted by the Accounts Receivable team, its limitations, and what impact the automation would have on the organization. The study was carried out during the internship period, at NORS Group. For this purpose, data and information regarding the registration process were analysed, to understand the weaknesses of the process and to what extent automation would have an impact on it. It was also possible to directly observe the functioning of the process, in a corporate context, and to understand the main problems experienced by the employees of the department. From all the information obtained and collected, it was possible to draw a flowchart that clearly details the process and also create a dashboard that represents the main indicators that are analysed by the department. Although automation had not been implemented by the end of the internship period. So, it was not possible to verify whether, in fact, the results were those reported by Lacity & Willcocks (2016), Syed et al. (2020) and Kokina & Blanchette (2019) such as a reduction in the number of errors, tasks of greater value to the company, cost reduction, operational efficiency, among others. However, it was possible to conclude that the company should improve the use of the current tools.
The main purpose of this Internship Report is to analyse the current receivable process adopted by the Accounts Receivable team, its limitations, and what impact the automation would have on the organization. The study was carried out during the internship period, at NORS Group. For this purpose, data and information regarding the registration process were analysed, to understand the weaknesses of the process and to what extent automation would have an impact on it. It was also possible to directly observe the functioning of the process, in a corporate context, and to understand the main problems experienced by the employees of the department. From all the information obtained and collected, it was possible to draw a flowchart that clearly details the process and also create a dashboard that represents the main indicators that are analysed by the department. Although automation had not been implemented by the end of the internship period. So, it was not possible to verify whether, in fact, the results were those reported by Lacity & Willcocks (2016), Syed et al. (2020) and Kokina & Blanchette (2019) such as a reduction in the number of errors, tasks of greater value to the company, cost reduction, operational efficiency, among others. However, it was possible to conclude that the company should improve the use of the current tools.
Description
Keywords
Contas a Receber RPA ERP Meios de pagamento NORS Accounts Receivable Means of payments