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Abstract(s)
Este estudo de caso sobre a liderança e comunicação na Fundação Marcos e Ana
Gonçalves e a satisfação dos seus colaboradores nesta organização/Instituição Particular de
Solidariedade Social, de domínio público/particular, do terceiro setor, tem como objetivo
central conhecer a relação do grau de satisfação dos colaboradores com a capacidade de
liderança e de comunicação da direção técnica desta instituição. Tanto o conceito de liderança
como o de comunicação constituíram o foco desta pesquisa, bem como a sua relação com o
estudo de identificação, tratamento e interpretação dos dados obtidos.
O estudo adotou a metodologia quantitativa e ancora-se numa base de dados resultante
da aplicação de questionários de avaliação da liderança e satisfação dos colaboradores em
relação ao diretor técnico da Fundação Marcos e Ana Gonçalves. Os dados obtidos a partir da
aplicação dos questionários foram submetidos à análise descritiva de dados e sua correlação
Concluiu-se que o grau de satisfação dos colaboradores é razoável, em relação à
instituição, e, quanto ao estilo da liderança da direção técnica, os colaboradores com mais tempo
de trabalho o reconhecem como liderança relacional.
The Marcos e Ana Gonçalves Foundation is a Private Institution of Social Solidarity, in the public/private domain, of the third sector. This case study on leadership and communication has the main goal of studying the relationship between the employees’ degree of satisfaction and the leadership and communication skills of the technical direction of this institution. Both the concept of leadership and communication were the focus of this research, as well as their relationship with the study of identification, treatment and interpretation of the data obtained. The study adopted the mixed methods methodology. In qualitative terms, a bibliographical search was carried out in databases of scientific, theoretical, and empirical articles, which grounded the theoretical framework of the topic under study. In quantitative terms, the study is based on a database resulting from the implementation of questionnaires to assess leadership and employee satisfaction regarding the technical director of the Marcos e Ana Gonçalves Foundation. The data obtained from the implementation of the questionnaires were submitted to descriptive data analysis and their correlation. It was concluded that the employees’ degree of satisfaction is fair, concerning the institution, and regarding the technical direction’s leadership style, employees with a longer career in the institution acknowledge it as relational leadership.
The Marcos e Ana Gonçalves Foundation is a Private Institution of Social Solidarity, in the public/private domain, of the third sector. This case study on leadership and communication has the main goal of studying the relationship between the employees’ degree of satisfaction and the leadership and communication skills of the technical direction of this institution. Both the concept of leadership and communication were the focus of this research, as well as their relationship with the study of identification, treatment and interpretation of the data obtained. The study adopted the mixed methods methodology. In qualitative terms, a bibliographical search was carried out in databases of scientific, theoretical, and empirical articles, which grounded the theoretical framework of the topic under study. In quantitative terms, the study is based on a database resulting from the implementation of questionnaires to assess leadership and employee satisfaction regarding the technical director of the Marcos e Ana Gonçalves Foundation. The data obtained from the implementation of the questionnaires were submitted to descriptive data analysis and their correlation. It was concluded that the employees’ degree of satisfaction is fair, concerning the institution, and regarding the technical direction’s leadership style, employees with a longer career in the institution acknowledge it as relational leadership.
Description
Keywords
Estilo de liderança Comunicação Satisfação Direção Técnica Leadership style Communication Satisfaction Technical Management