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Impacto do sistema de avaliação de desempenho no nível de motivação dos enfermeiros : caso Hospital CUF Porto
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| 1.32 MB | Adobe PDF |
Advisor(s)
Abstract(s)
O sistema de avaliação de desempenho, enquanto instrumento fundamental que promove o desenvolvimento e melhoria do desempenho dos colaboradores, é a resposta das práticas de gestão de recursos humanos aos novos desafios e necessidades que as organizações enfrentam e o ambiente competitivo em que operam. Estudar a sua eficácia no cumprimento do seu objetivo torna-se fundamental, na medida em que potencia o conhecimento e aperfeiçoamento do instrumento aplicado.
Neste estudo afere-se a eficácia do sistema de avaliação de desempenho do Hospital CUF Porto, unidade que integra a rede de hospitais privados do Grupo José de Mello Saúde, com enfoque na classe dos enfermeiros, por representarem um papel fundamental no cumprimento dos objetivos estratégicos do grupo.
O objetivo deste trabalho consiste em perceber o impacto que o sistema de avaliação de desempenho tem no nível de motivação dos enfermeiros no desempenho das suas funções através da validação dos critérios que determinam a eficácia do sistema. Para tal recorre-se a um método de pesquisa quantitativa – inquérito por questionário – elaborado com base no modelo integrado proposto por Iqbal, Akbar, e Budhwar (2015), que foi aplicado a 61 enfermeiros avaliados, tendo-se posteriormente procedido a uma análise de estatística descritiva dos resultados.
Conclui-se que o SAD cumpre todos os citérios que determinam a sua eficácia, havendo a possibilidade de potenciar o seu resultado, para que o impacto positivo que o SAD tem na melhoria do desempenho dos enfermeiros, e em última instância do desempenho organizacional, seja ainda mais evidente.
The performance appraisal system, as a key tool that promotes the development and improvement of employee performance, is the response of human resource management practices to the new challenges and needs that organizations are facing and the competitive environment in which they operate. Studying its effectiveness in achieving its objective becomes fundamental, as it enhances the knowledge and improvement of the applied instrument. This study focuses on the efficacy of the performance appraisal system of the CUF Porto Hospital, a unit that integrates the network of private hospitals of the José de Mello Saúde Group, focusing on the class of nurses, because they represent a fundamental role in achieving the group's strategic objectives. The objective of this work is to perceive the impact that the performance evaluation system has on nurses' motivation to work by validating the criteria that determine the effectiveness of the system. For this purpose, a quantitative research method – survey implemented by questionnaire – elaborated on the basis of the integrated model proposed by Iqbal, Akbar, and Budhwar (2015), was applied to 61 nurses, evaluated and subsequently proceeding to a descriptive statistics analysis of the results. It is concluded that the performance appraisal system complies with all the criteria that determine its effectiveness, and there is the possibility of enhancing its results, so that the positive impact on improving the performance of nurses, and ultimately the organizational performance, is even more evident.
The performance appraisal system, as a key tool that promotes the development and improvement of employee performance, is the response of human resource management practices to the new challenges and needs that organizations are facing and the competitive environment in which they operate. Studying its effectiveness in achieving its objective becomes fundamental, as it enhances the knowledge and improvement of the applied instrument. This study focuses on the efficacy of the performance appraisal system of the CUF Porto Hospital, a unit that integrates the network of private hospitals of the José de Mello Saúde Group, focusing on the class of nurses, because they represent a fundamental role in achieving the group's strategic objectives. The objective of this work is to perceive the impact that the performance evaluation system has on nurses' motivation to work by validating the criteria that determine the effectiveness of the system. For this purpose, a quantitative research method – survey implemented by questionnaire – elaborated on the basis of the integrated model proposed by Iqbal, Akbar, and Budhwar (2015), was applied to 61 nurses, evaluated and subsequently proceeding to a descriptive statistics analysis of the results. It is concluded that the performance appraisal system complies with all the criteria that determine its effectiveness, and there is the possibility of enhancing its results, so that the positive impact on improving the performance of nurses, and ultimately the organizational performance, is even more evident.
Description
Keywords
Sistema de avaliação de desempenho Hospital CUF Porto Enfermeiros Motivação Performance appraisal system Nurse Motivation