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Abstract(s)
O presente trabalho teve como objetivo analisar as formas como se promove a transferência de conhecimento tácito entre trabalhadores das TI, dentro de uma organização. Para dar resposta a esta questão de investigação, analisou-se o conceito de conhecimento tácito, inicialmente popularizado por Polanyi (1966), assim como outras abordagens. Posteriormente tentou perceber-se, tendo em conta a literatura, como é que pode ser transferido o conhecimento tácito por si só e em específico entre os trabalhadores das TI, que apresentam alguns desafios. Este trabalho seguiu o protocolo de uma revisão sistemática da literatura e foram analisados 14 artigos, selecionados tendo em conta os critérios de inclusão/exclusão definidos. Os resultados da análise permitiram concluir que o contexto cultural, a cultura organizacional e as características dos colaboradores têm muito impacto na transferência de conhecimento tácito entre trabalhadores das TI. Os contextos culturais e as culturas organizacionais que promovam o trabalho em equipa, a confiança e a entreajuda são eficazes na partilha de conhecimento tácito entre trabalhadores das TI. Além disso, características pessoais dos trabalhadores das TI como a consciência, o compromisso e a introversão, são traços de personalidade que promovem a partilha de conhecimento tácito.
This work aimed to analyze the ways in which tacit knowledge transfers is promoted among IT workers within an organization. To answer this research question, the concept of tacit knowledge, initially popularized by Polanyi (1966), was analyzed, as well as other approaches. Afterwards, it tried to understand, taking into account the literature, how tacit knowledge can be transferred by itself and specifically among IT workers, which present some challenges. This work followed the protocol of a systematic literature review and 14 articles were analyzed, selected taking into account the defined inclusion/exclusion criterias. The results of the analysis allowed us to conclude that the cultural context, organizational culture and characteristics of employees have a great impact on the transfer of tacit knowledge among IT workers. Cultural contexts and organizational cultures that promote teamwork, trust and mutual help are effective in sharing knowledge among IT workers. In addition, IT workers' personal characteristics such as awareness, commitment and introversion are personality traits that promote the sharing of tacit knowledge.
This work aimed to analyze the ways in which tacit knowledge transfers is promoted among IT workers within an organization. To answer this research question, the concept of tacit knowledge, initially popularized by Polanyi (1966), was analyzed, as well as other approaches. Afterwards, it tried to understand, taking into account the literature, how tacit knowledge can be transferred by itself and specifically among IT workers, which present some challenges. This work followed the protocol of a systematic literature review and 14 articles were analyzed, selected taking into account the defined inclusion/exclusion criterias. The results of the analysis allowed us to conclude that the cultural context, organizational culture and characteristics of employees have a great impact on the transfer of tacit knowledge among IT workers. Cultural contexts and organizational cultures that promote teamwork, trust and mutual help are effective in sharing knowledge among IT workers. In addition, IT workers' personal characteristics such as awareness, commitment and introversion are personality traits that promote the sharing of tacit knowledge.
Description
Keywords
Conhecimento tácito Transferência de conhecimento tácito Trabalhadores das TI Organização Fatores facilitadores da transferência de conhecimento tácito Tacit knowledge Transfer of tacit knowledge IT workers Organization Factors facilitating the transfer of tacit knowledge