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Abstract(s)
A presente dissertação aborda a forma como a comunicação afeta e modela o relacionamento interpessoal entre líder e liderado no âmbito profissional.
Esta investigação reflete sobre a forma como líderes e liderados comunicam e como a comunicação estabelecida entre ambos pode reflectir-se na construção de uma relação profissional.
Cada vez mais a liderança é definida como uma forma de influência nas relações interpessoais e por isso, a figura do líder destaca-se no harmonizar dessas relações a nível profissional, tendo como objetivo final o bom desempenho da organização. A comunicação é um diferencial decisivo, na medida em que proporciona o desenvolvimento de uma relação próxima e envolvente entre os colaboradores.
O bom relacionamento profissional vai ao encontro da liderança com a intenção de aproximar, de desenvolver e reforçar a confiança entre líder e liderados. Assim, o líder deve saber dominar a comunicação verbal e não-verbal, pois ambas contribuem para o fortalecimento e credibilidade do líder.
A organização não é um espaço onde existem cérebros isolados. É um espaço coletivo, onde a mente individual é infiltrada e absorvida pela mente coletiva. Existe assim uma troca de ideias, objetivos, valores que, consciente ou inconscientemente estão envolvidos numa relação profissional através da comunicação.
Como exemplo ilustrativo da forma como a comunicação pode desenvolver de forma eficaz ou não o relacionamento profissional entre líder e liderado, esta investigação assenta em sete entrevistas a líderes e liderados, em diferentes organizações.
This dissertation looks at how communication affects and shapes the interpersonal relationship between leaders and followers at the professional level. This research reflects on how leaders and followers communicate and how communication is established between them, can reflect on the construction of a professional relationship. Increasingly leadership is defined as a form of influence in interpersonal relationships and therefore the leader of the figure stands in harmonizing these relationships on a professional level, with the ultimate aim of the good performance of the organization. The communication is a decisive advantage, inasmuch as it provides the development of a next and engaging relationship between employees. A good working relationship meets the leadership with the intention of bringing, to develop and strengthen trust between leaders and followers. Although, the leader must learn to master the verbal and non-verbal communication, as both contribute to the strengthening and credibility of the leader. The organization is not an area where there are isolated brains. It is a common space where the individual mind is infiltrated and absorbed into the collective mind. So there is an exchange of ideas, goals, values, consciously or unconsciously are involved in a professional relationship through communication. As an illustrative example of how communication can develop effectively or not the professional relationship between leader and follower, this research is based on seven interviews with leaders and followers in different organizations.
This dissertation looks at how communication affects and shapes the interpersonal relationship between leaders and followers at the professional level. This research reflects on how leaders and followers communicate and how communication is established between them, can reflect on the construction of a professional relationship. Increasingly leadership is defined as a form of influence in interpersonal relationships and therefore the leader of the figure stands in harmonizing these relationships on a professional level, with the ultimate aim of the good performance of the organization. The communication is a decisive advantage, inasmuch as it provides the development of a next and engaging relationship between employees. A good working relationship meets the leadership with the intention of bringing, to develop and strengthen trust between leaders and followers. Although, the leader must learn to master the verbal and non-verbal communication, as both contribute to the strengthening and credibility of the leader. The organization is not an area where there are isolated brains. It is a common space where the individual mind is infiltrated and absorbed into the collective mind. So there is an exchange of ideas, goals, values, consciously or unconsciously are involved in a professional relationship through communication. As an illustrative example of how communication can develop effectively or not the professional relationship between leader and follower, this research is based on seven interviews with leaders and followers in different organizations.
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Keywords
Comunicação Relação Liderança Líder Liderado Communication Relationship Leadership Leader and Follower