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Abstract(s)
Esta dissertação de mestrado tem como objetivo apresentar um modelo de avaliação de desempenho para os auxiliares de ação médica de uma organização do setor da saúde.
A abordagem ao estudo teve como ponto de partida a conceptualização teórica da avaliação de desempenho, a análise e descrição de funções e de competências, orientado numa metodologia de estudo de caso e assente em instrumentos de análise qualitativa.
Foram recolhidos dados gerais relativos ao contexto da organização e específicos sobre as auxiliares de ação médica, a partir da observação, de documentos e das entrevistas aos enfermeiros coordenadores.
Os resultados obtidos permitiram dar resposta à pergunta da investigação “Como avaliar os auxiliares de ação médica?” através da conceção do descritivo de funções e de competências para a função, bem como do modelo de avaliação de desempenho e respetivos instrumentos de avaliação, que poderão ser o ponto de partida para a avaliação dos auxiliares de ação médica.
The goal of this dissertation is to present a performance evaluation model of healthcare assistants in a standard healthcare organization. The developed work started with a theoretical conceptualization of the performance evaluation, followed by an analysis and description of roles and skills. This approach was based on quality analysis tools and a case study methodology. General data about the organization and accurate data about the healthcare assistants was collected through observation, documents and interviews with the nurse managers. The obtained results allow us to propose an answer to the dissertation problem “How to evaluate healthcare assistants?” through the creation of a description of job roles and skills, and a performance evaluation model and own quality analysis tools. The results have the potential to be a solid starting point for the evaluation of a healthcare assistant.
The goal of this dissertation is to present a performance evaluation model of healthcare assistants in a standard healthcare organization. The developed work started with a theoretical conceptualization of the performance evaluation, followed by an analysis and description of roles and skills. This approach was based on quality analysis tools and a case study methodology. General data about the organization and accurate data about the healthcare assistants was collected through observation, documents and interviews with the nurse managers. The obtained results allow us to propose an answer to the dissertation problem “How to evaluate healthcare assistants?” through the creation of a description of job roles and skills, and a performance evaluation model and own quality analysis tools. The results have the potential to be a solid starting point for the evaluation of a healthcare assistant.
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Keywords
Auxiliares de ação médica Avaliação de desempenho Competências Healthcare assistant Performance evaluation Skills