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Abstract(s)
O trabalho de final de mestrado tem como objetivo o estudo e implementação do conceito de Process Mining, e a identificação de um modelo de apoio à decisão que suporte os processos definidos no manual de organização, assim como indicar as melhorias que possam ser mais imediatamente aplicadas, de modo a facilitar e a sustentar a tomada de decisão. A realização deste trabalho teve como base o período de estágio curricular realizado nas instalações da EDP Distribuição na cidade do Porto. O trabalho é fundamentado pela revisão bibliográfica dos conceitos e ferramentas associadas à metodologia de Process Mining, e dos sistemas de informação e software que o permitem implementar. Procura-se como resultado apresentar as diferenças entre o processo idealizado e registado no manual de organização com a realidade dos factos apresentados no registo de eventos, assim como enumerar as alterações imediatas apresentando medidas para a sua resolução. As principais vantagens na implementação de um projeto de Process Mining são a demonstração imediata das possibilidades e da complexidade de cada processo de negócio, a verificação da fiabilidade dos modelos teóricos que poderão ser ou não redesenhados, e a possibilidade de aplicar alterações de modo mais célere, mesmo a nível operacional, traduzindo-se num melhor conhecimento e gestão do processo, e da diminuição do tempo na gestão da informação associado ao mesmo.
The master’s final assignment goal is to study and manage the implementation of the Process Mining concept, as well as identify a decision support system, that supports the operational management and improves the processes previously designed by the organization. The curricular internship took place at the headquarters of EDP Distribuição in Porto. The literature survey serves as the groundwork for the study, in which the main concepts are reviewed, the main tools of the Process Mining methodology are presented, and its application within information systems is detailed. The results aim to display the differences between the process model registered as a template in the organization’s database for processes, in contrast to the actual data provided by the operational equipment, that is imported by a process-aware information system, as well as present the quick-wins, by pointing immediate improvements that may quickly be applied, with the articulation and compromise by the management and operational teams. The main advantages associated with the application of a Process Mining project are the fast visualization of the possibilities and capacities of the process case in study, the trustworthiness checking of the theoretical process models that may or not be redesigned, and the possibility of applying changes quickly, even at an operation level, thus demonstrating an improved knowledge and management of the process, and a reduced time waste in its information management.
The master’s final assignment goal is to study and manage the implementation of the Process Mining concept, as well as identify a decision support system, that supports the operational management and improves the processes previously designed by the organization. The curricular internship took place at the headquarters of EDP Distribuição in Porto. The literature survey serves as the groundwork for the study, in which the main concepts are reviewed, the main tools of the Process Mining methodology are presented, and its application within information systems is detailed. The results aim to display the differences between the process model registered as a template in the organization’s database for processes, in contrast to the actual data provided by the operational equipment, that is imported by a process-aware information system, as well as present the quick-wins, by pointing immediate improvements that may quickly be applied, with the articulation and compromise by the management and operational teams. The main advantages associated with the application of a Process Mining project are the fast visualization of the possibilities and capacities of the process case in study, the trustworthiness checking of the theoretical process models that may or not be redesigned, and the possibility of applying changes quickly, even at an operation level, thus demonstrating an improved knowledge and management of the process, and a reduced time waste in its information management.
Description
Keywords
Process mining Tecnologias de informação Modelo de apoio à decisão Information technology Decision support systems