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Abstract(s)
Este estudo procura medir o impacto que a implementação de um sistema Enterprise Resource Planning (ERP) produz na eficiência dos serviços partilhados do grupo Nors. Aplicando uma metodologia quasi-experimental, no âmbito dos processos de contas a receber dos serviços partilhados do grupo Nors, os resultados apontam para ganhos de eficiência de longo prazo e, sob determinadas circunstâncias, também para ganhos de eficiência de curto prazo. Globalmente, os resultados sugerem que, a longo prazo, a implementação de um ERP tem a si melhorias na eficiência, embora a curto prazo essas melhorias não são tão evidentes devido ao processo de aprendizagem subjacente ao novo sistema. Esta investigação, de natureza exploratória, apresenta-se como relevante para a comunidade científica, ao analisar impactos de curto e longo prazo, mas também para a tomada de decisões do grupo Nors em futuras fases de implementação do projeto CORE.
This study seeks to measure the impact that the implementation of an Enterprise Resource Planning (ERP) system has on the efficiency of the Nors group’s shared services. Applying a quasi-experimental methodology, in the context of accounts receivable processes of the shared services of the Nors group, the results point to long-term efficiency gains and, under certain circumstances, also for short-term efficiency gains. Overall, the results suggest that, in the long term, the implementation of an ERP has improvements in efficiency, although in the short term these improvements are not evident due to the learning process underlying the new system. This exploratory research is relevant to the scientific community when analyzing short-term and long-term impacts, but also for the decision-making of the Nors group in future phases of implementation of the CORE project.
This study seeks to measure the impact that the implementation of an Enterprise Resource Planning (ERP) system has on the efficiency of the Nors group’s shared services. Applying a quasi-experimental methodology, in the context of accounts receivable processes of the shared services of the Nors group, the results point to long-term efficiency gains and, under certain circumstances, also for short-term efficiency gains. Overall, the results suggest that, in the long term, the implementation of an ERP has improvements in efficiency, although in the short term these improvements are not evident due to the learning process underlying the new system. This exploratory research is relevant to the scientific community when analyzing short-term and long-term impacts, but also for the decision-making of the Nors group in future phases of implementation of the CORE project.
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Keywords
Enterprise resource planning Eficiência Contas a receber Differences-in-Differences Efficiency Accounts receivable