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Abstract(s)
As empresas buscam continuadamente baixar custos e ter aumentos de eficiência para triunfar num ambiente incerto, turbulento e competitivo. As tecnologias da informação são, há décadas, uma das principais estratégias adotadas para atingir estes objetivos. Mas a automação de processos pode ir sempre mais além, articulando melhor diferentes subsistemas, ou acelerando a ligação do analógico ao digital. Neste contexto, o presente estudo procura compreender o impacto destes novos instrumentos, dando especial destaque à automação via RPA (Robotic Process Automation). Genericamente o RPA faz uso de robôs de software de forma a automatizar procedimentos normalmente morosos e repetitivos, permitindo um aumento de produtividade e de eficiência na organização. Para a realização deste estudo recorreu-se a uma metodologia qualitativa, que adotou, como processo de recolha de dados a entrevista semiestruturada, administrada a sujeitos que já estiveram em contacto com ferramentas de RPA na sua atividade profissional. Desta forma, é possível identificar a perceção dos sujeitos da amostra, relativamente a dimensões e atributos desta problemática, identificada em diversos estudos publicados. O estudo exploratório realizado, permitiu concluir, a utilidade das ferramentas de automação robótica de software, com os entrevistados a confirmarem a tendência demonstrada na literatura, nomeadamente referente ao impacto (positivo) na atividade de uma empresa, destacando-se a diminuição dos tempos de processamento e a redução dos erros observados.
Companies continually seek to lower costs and increase efficiency in order to triumph in an uncertain, turbulent and competitive environment. Information technologies have been one of the main strategies adopted to achieve these goals for decades. But process automation can always go further, with better articulation between different subsystems, or through accelerating the connection from analog to digital. In this context, the present study seeks to understand the impact of these new instruments, all while giving special emphasis to automation via RPA (Robotic Process Automation). Generally, RPA makes use of software robots in an effort to automate normally time-consuming and repetitive procedures, allowing an increase in productivity and efficiency in the organization. So as to carry out this study, a qualitative methodology was used, which adopted a semi-structured interview as a data collection process, administered to subjects who have already been in contact with RPA tools in their professional activity. Thus, it is possible to identify the perception of the subjects of the sample regarding the dimensions and attributes of this problem, identified in several published studies. The exploratory study carried out allowed us to conclude the usefulness of robotic software automation tools, with the interviewees confirming the trend shown in the literature, namely regarding the (positive) impact on a company's activity, highlighting the decrease in processing speed and the reduction of observed errors.
Companies continually seek to lower costs and increase efficiency in order to triumph in an uncertain, turbulent and competitive environment. Information technologies have been one of the main strategies adopted to achieve these goals for decades. But process automation can always go further, with better articulation between different subsystems, or through accelerating the connection from analog to digital. In this context, the present study seeks to understand the impact of these new instruments, all while giving special emphasis to automation via RPA (Robotic Process Automation). Generally, RPA makes use of software robots in an effort to automate normally time-consuming and repetitive procedures, allowing an increase in productivity and efficiency in the organization. So as to carry out this study, a qualitative methodology was used, which adopted a semi-structured interview as a data collection process, administered to subjects who have already been in contact with RPA tools in their professional activity. Thus, it is possible to identify the perception of the subjects of the sample regarding the dimensions and attributes of this problem, identified in several published studies. The exploratory study carried out allowed us to conclude the usefulness of robotic software automation tools, with the interviewees confirming the trend shown in the literature, namely regarding the (positive) impact on a company's activity, highlighting the decrease in processing speed and the reduction of observed errors.
Description
Keywords
RPA Automação Sistemas de informação Automation Information systems