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Abstract(s)
O presente relatório estuda as relações interpessoais no trabalho e desempenho profissional
de uma grande empresa de media, focando a temática da Inteligência Emocional (IE),
nomeadamente os seus corolários autoconsciência, autorregulação, motivação e empatia.
A investigação assenta num corpus teórico relevante das áreas da Cultura Organizacional,
Comunicação Organizacional e Inteligência Emocional.
O trabalho de campo decorreu na empresa de media RTP – Rádio e Televisão de Portugal,
SA. e contou com uma amostra de 9 colaboradores pertencentes a 3 Direções distintas.
O estudo baseou-se na observação participante ao longo dos quatro meses de estágio da
investigadora, bem como em entrevistas semi-estruturadas realizadas aos 9 colaboradores
que constituem a amostra.
Os resultados desta investigação evidenciam que as relações líder-colaborador são
possíveis de ser analisadas à luz da Inteligência Emocional e seus corolários e que a sua
variação é justificada pelos níveis de que IE que os colaboradores denotam, porém não
foram encontradas associações significativas entre a IE e o nível de desempenho
profissional apresentado na empresa.
This research investigates the leader-employee relations in the professional performence of a large media organization, focusing on Emotional Inteligence (EI) particularly its components such as self conscience, self regulation, motivation and empathy. The current investigation is based on relevant theoretical corpus in the areas of Organizational Culture, Organizational Comunication and Emotional Intelligence (EI). The fieldwork took place in the RTP – Rádio e Televisão de Portugal, SA. Company and relied on a sample of 9 employees from 3 different Departments. This study was based on participant observation over the four-month internship accomplished by the investigator, as well as semi-structured interviews conducted with 9 employees. The results of this study show that the relationships between leader and employees are possible to be examined in the light of Emotional Inteligence and its components and its variation can be justified by the level of EI that the professionals present. However there were not any significant associations between EI and the level of professional performence presented in the company.
This research investigates the leader-employee relations in the professional performence of a large media organization, focusing on Emotional Inteligence (EI) particularly its components such as self conscience, self regulation, motivation and empathy. The current investigation is based on relevant theoretical corpus in the areas of Organizational Culture, Organizational Comunication and Emotional Intelligence (EI). The fieldwork took place in the RTP – Rádio e Televisão de Portugal, SA. Company and relied on a sample of 9 employees from 3 different Departments. This study was based on participant observation over the four-month internship accomplished by the investigator, as well as semi-structured interviews conducted with 9 employees. The results of this study show that the relationships between leader and employees are possible to be examined in the light of Emotional Inteligence and its components and its variation can be justified by the level of EI that the professionals present. However there were not any significant associations between EI and the level of professional performence presented in the company.
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Keywords
Inteligência emocional Relações interpessoais Desempenho profissional Comunicação organizacional Liderança Emotional inteligence Interpersonal relationships Professional performence Comunication Leadership