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Bem-estar dos colaboradores de respostas sociais dedicadas aos mais velhos : a importância do apoio recebido das chefias
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Abstract(s)
Com a existência de necessidades sociais crescentes e com a diminuição das respostas no seio familiar, as organizações de economia social surgem como essenciais na ajuda a pessoas em situações de carência ou vulnerabilidade, sobretudo, e neste caso concreto, a pessoas idosas. É, pois, fundamental que estas organizações se constituam num contexto de qualidade, o que só poderá acontecer com o empenho e formação especifica dos colaboradores e das suas chefias, cujo bemestar contribui para a melhoria dos serviços prestados e para o bemestar geral. Este trabalho teve como objetivo estudar e compreender a relação entre o bemestar das pessoas dentro e fora do trabalho, assim como, investigar se o apoio da chefia contribui para o bemestar dos colaboradores de respostas sociais destinadas aos mais velhos. Esta investigação adotou uma abordagem quantitativa, utilizando um desenho transversal, e amostragem não probabilística. A amostra foi composta por 206 indivíduos, com idade superior a 18 anos e empregado há mais de um ano em respostas sociais dedicadas a pessoas mais velhas. Com este estudo pretendeuse recolher uma amostra a nível nacional e deuse continuidade a um questionário disponibilizado online através da plataforma "Google Forms”, de maneira a recolher dados referentes às variáveis sociodemográficas e os respetivos instrumentos para medir os construtos de apoio da chefia, engagement, burnout e satisfação geral com a vida. Os resultados indicaram que verificasse uma relação positiva e significativa entre a perceção de apoio da chefia e o engagement no trabalho e uma relação negativa e significativa entre a perceção de apoio da chefia e o burnout. Encontrouse uma relação positiva e significativa entre o engagement no trabalho e a satisfação geral com a vida, contudo, a relação entre o burnout e a satisfação geral com a vida não foi significativa. As principais implicações destes resultados serão discutidas.
With the existence of growing social needs and the decreased responses of the family, the social economy organisations emerge as essential in helping people in situations of need or vulnerability, especially, in this specific case, elderly people. Therefore, these organisations must establish themselves in a quality context, which can only happen with the commitment and particular training of employees and their managers, whose wellbeing contributes to improving services and general wellbeing. This work aims to study and understand the relationship between people's wellbeing inside and outside of work and investigate whether management support contributes to the wellbeing of employees in social responses aimed at older people. This investigation adopted a quantitative approach, using a crosssectional design and nonprobability sampling. The sample was made up of 206 individuals over the age of 18 who had been employed for over a year in social responses dedicated to older people. This study aimed to collect a sample at a national level. It continued with an online questionnaire through the Google Forms platform to collect data regarding sociodemographic variables and the respective instruments to measure management support, engagement, burnout, and general satisfaction with life. The results indicated a positive and significant relationship between the perception of support from management and work engagement and a negative and significant relationship between the perception of support from management and burnout. A positive and significant relationship was found between work engagement and general life satisfaction, however, the relationship between burnout and general life satisfaction was not significant. The main implications of these results will be discussed.
With the existence of growing social needs and the decreased responses of the family, the social economy organisations emerge as essential in helping people in situations of need or vulnerability, especially, in this specific case, elderly people. Therefore, these organisations must establish themselves in a quality context, which can only happen with the commitment and particular training of employees and their managers, whose wellbeing contributes to improving services and general wellbeing. This work aims to study and understand the relationship between people's wellbeing inside and outside of work and investigate whether management support contributes to the wellbeing of employees in social responses aimed at older people. This investigation adopted a quantitative approach, using a crosssectional design and nonprobability sampling. The sample was made up of 206 individuals over the age of 18 who had been employed for over a year in social responses dedicated to older people. This study aimed to collect a sample at a national level. It continued with an online questionnaire through the Google Forms platform to collect data regarding sociodemographic variables and the respective instruments to measure management support, engagement, burnout, and general satisfaction with life. The results indicated a positive and significant relationship between the perception of support from management and work engagement and a negative and significant relationship between the perception of support from management and burnout. A positive and significant relationship was found between work engagement and general life satisfaction, however, the relationship between burnout and general life satisfaction was not significant. The main implications of these results will be discussed.
Description
Keywords
Respostas sociais Terceiro setor IPSS Recursos humanos Bem-estar Engagement Burnout Apoio das chefias Social responses Third sector Private social solidarity institutions Human resources Wellbeing Supervisor support
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CC License
Without CC licence