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Quality management: Universal or context-dependent?

2001Artigo científico Acesso restrito
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dc.contributor.authorSousa, Rui
dc.contributor.authorVoss, Christopher A.
dc.date.accessioned2011-09-08T14:06:39Z
dc.date.available2011-09-08T14:06:39Z
dc.date.issued2001
dc.description.abstractQuality management has often been advocated as being universally applicable to organizations. This is in contrast with the manufacturing strategy contingency approach of Operations Management that advocates internal and external consistency between manufacturing strategy choices. This article empirically investigates whether quality management practices are contingent on a plant’s manufacturing strategy context, by examining the use of process quality management practices—a critical and distinctive subset of the whole set of quality management practices—across plants representative of different manufacturing strategy contexts. The study strongly suggests that process quality management practices are contingent on a plant’s manufacturing strategy, and identifies mechanisms by which this takes place.por
dc.identifier.citationSOUSA, Rui ; VOSS, Christopher A. - Quality management: Universal or context-dependent?. Production and Operations Management. ISSN: 1059-1478. Vol. 10, n.º 4 (2001), p. 383-404por
dc.identifier.doi10.1111/j.1937-5956.2001.tb00083.x
dc.identifier.urihttp://hdl.handle.net/10400.14/5312
dc.language.isoengpor
dc.peerreviewedyespor
dc.publisherProduction and Operations Management Societypor
dc.subjectQuality managementpor
dc.subjectManufacturing strategypor
dc.subjectContingency researchpor
dc.subjectEmpirical researchpor
dc.titleQuality management: Universal or context-dependent?por
dc.typejournal article
dspace.entity.typePublication
rcaap.rightsrestrictedAccesspor
rcaap.typearticlepor

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