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Authors
Advisor(s)
Abstract(s)
Quality management has often been advocated as being universally applicable to organizations.
This is in contrast with the manufacturing strategy contingency approach of Operations Management
that advocates internal and external consistency between manufacturing strategy choices. This article
empirically investigates whether quality management practices are contingent on a plant’s manufacturing
strategy context, by examining the use of process quality management practices—a critical and
distinctive subset of the whole set of quality management practices—across plants representative of
different manufacturing strategy contexts. The study strongly suggests that process quality management
practices are contingent on a plant’s manufacturing strategy, and identifies mechanisms by
which this takes place.
Description
Keywords
Quality management Manufacturing strategy Contingency research Empirical research
Pedagogical Context
Citation
SOUSA, Rui ; VOSS, Christopher A. - Quality management: Universal or context-dependent?. Production and Operations Management. ISSN: 1059-1478. Vol. 10, n.º 4 (2001), p. 383-404
Publisher
Production and Operations Management Society