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Abstract(s)
Na forma de Trabalho Final de Mestrado, a presente investigação tem como objetivo principal entender o impacto da mudança de paradigma de um Shared Service Center para um Global Business Service. Como forma de estudo foi utilizado o exemplo de uma empresa pertencente ao setor automóvel, incluída no mercado a nível mundial. Num momento inicial foram recolhidas informações, quer de artigos científicos, quer de informação da empresa em estudo – SEG Automotive, bem como de outras fontes. De seguida, foi realizada uma breve revisão da literatura sobre o tema em estudo, na qual se procurou conhecer melhor o tema aprofundando conhecimentos. Posteriormente, a autora utilizou o método qualitativo, procedendo a um estudo de caso à empresa em questão. Para este efeito, foi realizado um conjunto de entrevistas a colaboradores da empresa, com o objetivo de recolher as suas perceções sobre o tema em estudo e aprofundar assuntos inerentes. Recorreu-se ainda a documentos internos da empresa como complementos às entrevistas realizadas, bem como auxiliares de estudo. Foi possível concluir que a empresa possui as mesmas linhas de pensamento que os autores estudados, percecionando-se assim que a transição de um modelo de Shared Service Center para um Global Business Service seja o futuro das empresas, nomeadamente da SEG Automotive.
As a master’s final work, the main objective of this research is to understand the impact of paradigm change from a Shared Service Center to a Global Business Service. As a method of study, the example of a company belonging to the automotive sector, included in the worldwide market, was used. Initially, information was gathered, both from scientific articles and from the company under study – SEG Automotive, as well as from other sources. After that, a brief literature review of the theme being studied was carried out, in which it was aimed to learn more about the subject. Subsequently, the author used the qualitative method, by conducting a case study of the company. In fact, a set of interviews with company employees was conducted to collect their perceptions on the subject under study and to deepen inherent issues. Company internal documents were also used as complements to the interviews, as well as study aids. It was possible to conclude that the company perspective is consistent with the authors studied. The perception is that the transition from a Shared Service Center model to a Global Business Service model is the future of companies, in particularly of SEG Automotive.
As a master’s final work, the main objective of this research is to understand the impact of paradigm change from a Shared Service Center to a Global Business Service. As a method of study, the example of a company belonging to the automotive sector, included in the worldwide market, was used. Initially, information was gathered, both from scientific articles and from the company under study – SEG Automotive, as well as from other sources. After that, a brief literature review of the theme being studied was carried out, in which it was aimed to learn more about the subject. Subsequently, the author used the qualitative method, by conducting a case study of the company. In fact, a set of interviews with company employees was conducted to collect their perceptions on the subject under study and to deepen inherent issues. Company internal documents were also used as complements to the interviews, as well as study aids. It was possible to conclude that the company perspective is consistent with the authors studied. The perception is that the transition from a Shared Service Center model to a Global Business Service model is the future of companies, in particularly of SEG Automotive.
Description
Keywords
Mudança de paradigma Shared service center Global business service Paradigm change