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Authors
Abstract(s)
O presente estudo consiste numa análise que pretende caracterizar a comunicação
estabelecida entre técnicos e utentes das Comissões de Proteção de Crianças e Jovens
(CPCJ) em Portugal., considerando a maior relevância para a forma como o grupo técnicos
comunica para com o grupo utentes.
Para garantir uma compreensão minuciosa do tema proposto, foram consideradas
dinâmicas que se correlacionam com a comunicação. Assim de forma isolada procedeu-se
à identificação e análise das fases que complementam um processo de promoção e proteção
(PPP), vertentes do feedback, a perceção, os sentimentos, e alguns modelos e estratégias
de atuação utilizados pelos técnicos nas suas abordagens, perceção e tipos de relação
resultantes no processo de comunicação desencadeado.
Os dados obtidos resultaram da aplicação de 20 entrevistas semiestruturadas a 10
técnicos e 10 utentes de acordo com um desenho qualitativo exploratório. A análise
segundo o método abdutivo e dedutivo foi construída com recurso ao programa Nvivo 11
com conclusões expressivas no âmbito das fases que mais envolvem comunicação e níveis
de interação: abertura do PPP e aplicação de medida de promoção e proteção (MPP).
Nestes dois contextos verifica-se o domínio de uma comunicação verbal, direta, com
estilos e funções de uma comunicação clara, assertiva, conjugadas com características ao
nível da linguagem adaptada, integrativa, na forma de reformular e esclarecer e de
estabelecer acordos. Estas dinâmicas da comunicação surgem em paralelo com uma
postura apontada como essencialmente disponível em ambos os grupos e uma perceção de
rejeição e compreensão na visão dos técnicos - utentes, compreensão e desconhecimento
por parte dos utentes. Surgem neste âmbito sentimentos como a revolta e o medo no
domínio de uma relação que aparece associada à noção distante.
A relação entre a categoria geral comunicação, as diferentes fases dos processos e
outros domínios analisados de acordo com a perspetiva dos grupos em análise auxilia no
desenvolvimento de implicações práticas do estudo que remetem para a importância das
dinâmicas aplicadas junto do grupo utentes, promovendo a sua interação à intervenção.
Investigações futuras revelam-se essenciais no sentido de testar estes resultados em
amostras de maior dimensão e em contextos diversificados.
The current study consists of an analysis relayed on specific groups represented by the professionals and families of Child and Youth Protection Boards1 in Portugal. This analysis intends to characterize the communication established between both groups, considering primarily the way the professional group communicates with the family group. To guarantee a thoughtfully understanding of the proposed topic, dynamics that are related to communication were considered. Thus, we individually proceeded to the identification and analysis of the phases that complement a process of promotion and protection (PPP), namely the feedback, the perception, the feelings and some models and strategies of procedure used by the professional group in his approach, perception and types of relationship established within the process of communication itself. These data were the result of the application of 20 semi structured interviews to 10 professionals and 10 family members according to the qualitative exploratory. The analysis according to the abductive and deductive method was constructed using the program Nvivo 11 with expressive conclusions in the scope of the phases that most involve communication and levels of interaction: beginning of the PPP and application of a promotion and protection measure (PPM). In both contexts it is possible to observe the domain of a verbal, direct, communication with styles and functions of a clear and assertive communication conjugated with characteristics of an adapted, integrative language, as far as the reformulation, clearance and establishment of agreements are concerned. These dynamics of communication emerge in parallel with a professional attitude characterized as essentially available in both groups and a perception of rejection and understanding in professionals-family members’ point of view, understanding and unfamiliarity as far as the family members are concerned, which justifies the feelings of anger and fear felt in the domain of a relationship that becomes associated with the distant notion. The relationship between the general category of communication as different phases of the processes and other domains analyzed according to the perspective of the groups under analysis assists no development of practical implications of the study refer to an importance of the dynamics applied to the users group, promoting their interaction with the intervention. Future investigations are essential in order to test these results on larger samples and in diverse contexts.
The current study consists of an analysis relayed on specific groups represented by the professionals and families of Child and Youth Protection Boards1 in Portugal. This analysis intends to characterize the communication established between both groups, considering primarily the way the professional group communicates with the family group. To guarantee a thoughtfully understanding of the proposed topic, dynamics that are related to communication were considered. Thus, we individually proceeded to the identification and analysis of the phases that complement a process of promotion and protection (PPP), namely the feedback, the perception, the feelings and some models and strategies of procedure used by the professional group in his approach, perception and types of relationship established within the process of communication itself. These data were the result of the application of 20 semi structured interviews to 10 professionals and 10 family members according to the qualitative exploratory. The analysis according to the abductive and deductive method was constructed using the program Nvivo 11 with expressive conclusions in the scope of the phases that most involve communication and levels of interaction: beginning of the PPP and application of a promotion and protection measure (PPM). In both contexts it is possible to observe the domain of a verbal, direct, communication with styles and functions of a clear and assertive communication conjugated with characteristics of an adapted, integrative language, as far as the reformulation, clearance and establishment of agreements are concerned. These dynamics of communication emerge in parallel with a professional attitude characterized as essentially available in both groups and a perception of rejection and understanding in professionals-family members’ point of view, understanding and unfamiliarity as far as the family members are concerned, which justifies the feelings of anger and fear felt in the domain of a relationship that becomes associated with the distant notion. The relationship between the general category of communication as different phases of the processes and other domains analyzed according to the perspective of the groups under analysis assists no development of practical implications of the study refer to an importance of the dynamics applied to the users group, promoting their interaction with the intervention. Future investigations are essential in order to test these results on larger samples and in diverse contexts.
Description
Keywords
CPCJ Técnicos Utentes Comunicação Fases Processo de promoção e proteção CYPB (CPCJ) Professionals Families Communication Phases Promotion and protection process