Publication
A implementaĆ§Ć£o do RPA nos processos de dados mestre : o caso da Nors
| datacite.subject.fos | CiĆŖncias Sociais::Economia e GestĆ£o | pt_PT |
| dc.contributor.advisor | Pinto, Helena Sofia Silva Borges Salgado Fonseca Cerveira | |
| dc.contributor.author | Carvalho, Ana Catarina Alvarenga | |
| dc.date.accessioned | 2023-09-11T15:23:27Z | |
| dc.date.available | 2023-09-11T15:23:27Z | |
| dc.date.issued | 2023-07-07 | |
| dc.date.submitted | 2023-04 | |
| dc.description.abstract | O desenvolvimento da tecnologia tem apresentado um crescimento exacerbado ao longo do tempo, pelo que, num ambiente empresarial marcado cada vez mais pela competitividade, as empresas devem constantemente procurar inovaƧƵes que proporcionem vantagem competitiva. O RPA (Robotic Process Automation) Ć© considerado um game-changing no que toca a inovaĆ§Ć£o, contribuindo para aumentar a eficiĆŖncia e a produtividade nas organizaƧƵes (Otaru et al., 2020). A presente dissertaĆ§Ć£o de mestrado, em contexto organizacional, apresenta como objetivo principal desenvolver e aprimorar alguns dos procedimentos de DM (Dados Mestre), atravĆ©s de processos de robotizaĆ§Ć£o, via soluĆ§Ć£o RPA. Paralelamente, apresenta como finalidade explorar as condiƧƵes necessĆ”rias para a implementaĆ§Ć£o do RPA, na organizaĆ§Ć£o em estudo. Esta investigaĆ§Ć£o trata-se de um Estudo de um Caso particular realizado no Grupo Nors, durante o perĆodo de tempo que decorreu o estĆ”gio curricular. O mesmo envereda numa perspetiva qualitativa, de natureza exploratĆ³ria, adotando mĆŗltiplas fontes como mĆ©todo de recolha de dados, entre as quais, a entrevista semiestruturada, anĆ”lise documental, observaĆ§Ć£o participativa e atravĆ©s da presenƧa nas sessƵes de onboarding disponibilizadas pelo Grupo. Este estudo permitiu concluir que as condiƧƵes necessĆ”rias para implementar o RPA na organizaĆ§Ć£o estĆ£o de acordo com o verificado na literatura. Conclui-se que o maior entrave na adoĆ§Ć£o do RPA nos processos de Dados Mestre assenta no facto de estes apresentarem um caracter urgente, levando a que se torne relativamente imprevisĆvel o momento de atuaĆ§Ć£o do robot, fazendo com que a gestĆ£o do licenciamento e do perĆodo da aĆ§Ć£o sejam fatores limitadores. | pt_PT |
| dc.description.abstract | The development of technology has shown an exacerbated growth over time. and in a business environment increasingly marked by competitiveness, companies must constantly seek innovations that provide competitive advantage. RPA (Robotic Process Automation) is considered a game-changing when it comes to innovation, contributing to increase efficiency and productivity in organizations (Otaru et al., 2020). The present masterās thesis, in an organizational context, has as its main objective to develop and improve some of the MD (Master Data) procedures, through robotization processes, via RPA solution. At the same time, it aims to explore the necessary conditions for the implementation of RPA in the organization under study. This investigation is a particular Case Study carried out in the Nors Group, during the time that the curricular internship took place. This is a study from a qualitative perspective, of an exploratory nature, adopting multiple sources as a data collection method, including semi-structured interviews, document analysis, participatory observation and through attendance at onboarding sessions provided by the Group. This study allowed us to conclude that the necessary conditions to implement RPA in the organization are in accordance with what is verified in the literature. It is concluded that the biggest obstacle to the adoption of RPA in Master Data processes is based on the fact that they have urgent information, leading to a relatively unpredictable moment of the robot action, making the management of licensing and the period of action as limiting factors. | pt_PT |
| dc.identifier.tid | 203349776 | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10400.14/42254 | |
| dc.language.iso | por | pt_PT |
| dc.subject | Dados mestre | pt_PT |
| dc.subject | GestĆ£o de dados mestre | pt_PT |
| dc.subject | RPA | pt_PT |
| dc.subject | Master data | pt_PT |
| dc.subject | Master data management | pt_PT |
| dc.title | A implementaĆ§Ć£o do RPA nos processos de dados mestre : o caso da Nors | pt_PT |
| dc.type | master thesis | |
| dspace.entity.type | Publication | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | masterThesis | pt_PT |
| thesis.degree.name | Mestrado em GestĆ£o | pt_PT |