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Advisor(s)
Abstract(s)
O objetivo da presente investigação passa por perceber a importância do processo
de acolhimento, integração e socialização, para uma melhor experiência do colaborador,
dentro da indústria da hospitalidade.
O estudo seguiu uma abordagem metodológica qualitativa, recorrendo à utilização
do estudo de caso Sheraton Lisboa Hotel & Spa, com o propósito de analisar e
compreender os processos que ocorrem num contexto organizacional específico. Para tal,
recorreu-se à pesquisa documental de processos implementados pela organização, à
realização de entrevistas aos responsáveis de departamento da entidade empregadora em
causa e, à elaboração de um inquérito por questionário aplicado aos colaboradores da
mesma.
Os resultados obtidos revelam que a importância de um processo de acolhimento,
integração e socialização é bastante expressiva uma vez que se reflete na experiência do
colaborador e na sua intenção de permanecer na organização. Os dados recolhidos
demonstraram que o processo é bem implementado pela entidade empregadora e sentido
de forma satisfatória pela maioria dos colaboradores.
The purpose of the present investigation is to understand the role of the onboarding and socialization process for a better employee experience, within the hospitality industry. The study followed a qualitative methodological approach, using Sheraton Lisboa Hotel & Spa's case study with the purpose of analyzing and understanding the specific organizational context. To this end, we resorted to documental research of what is implemented by the organization, to interviews with the heads of the concerned departments, and to the elaboration of a survey to the employees in the study. The results showed that the importance of an onboarding and socialization process is quite expressive since it reflects the employee's experience and his intention to remain in the organization. The collected data from the majority of the employees shows that these processes are well implemented by the company and are felt in a positive manner by the employees.
The purpose of the present investigation is to understand the role of the onboarding and socialization process for a better employee experience, within the hospitality industry. The study followed a qualitative methodological approach, using Sheraton Lisboa Hotel & Spa's case study with the purpose of analyzing and understanding the specific organizational context. To this end, we resorted to documental research of what is implemented by the organization, to interviews with the heads of the concerned departments, and to the elaboration of a survey to the employees in the study. The results showed that the importance of an onboarding and socialization process is quite expressive since it reflects the employee's experience and his intention to remain in the organization. The collected data from the majority of the employees shows that these processes are well implemented by the company and are felt in a positive manner by the employees.
Description
Keywords
Acolhimento Integração e socialização Experiência do colaborador Indústria da hospitalidade Onboarding and socialization Employee experience Hospitality industry