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A exploração de tecnologias de informação e de comunicação têm sido alvo de grande prosperidade e desenvolvimento. Apesar disso, as pessoas enquanto utilizadores de tecnologia, seja num âmbito corporativo ou num âmbito pessoal e social, utilizam estes recursos nem sempre de forma aprofundada e sistémica, inviabilizando tirar completo partido dos recursos disponíveis. Com o objetivo de criar uma experiência de trabalho positiva e, sobretudo, de exploração completa e adequada dos meios ao dispor, que sirva os interesses da gestão no plano do controlo e da tomada de decisão, obriga os gestores a iniciativas de motivação inovadoras. Uma dessas iniciativas consiste na gamification, isto é, a utilização de elementos de jogo em contextos exógenos. Esta técnica tem sido adotada nos últimos anos, por várias organizações, nos mais variados campos, de maneira a desenvolver o envolvimento dos utilizadores em determinado ambiente. O trabalho apresentado, de carácter exploratório, apresenta um processo sistemático de análise documental e de text mining a 68 documentos científicos relacionados com a gamification. Esta abordagem permite identificar o potencial da utilização de elementos de jogo, com o propósito de melhorar a experiência dos funcionários em contexto laboral. Em adição, foi desenhado um instrumento que visa compreender a perceção que os colaboradores da CH Business Consulting têm sobre as suas experiências nas aplicações corporativas.
The exploration of information and communication technologies has been subjected to prosperous development. However, people - as users both in corporative, personal and social environments - do not always employ technology in a meaningful and systemic fashion, rendering available resources inefficacious. With the main purpose of creating a positive workplace experience, and above all on that is focused on complete and adequate exploration of available means, that serves interests both in planning and management, as well as decision making, managers are pressed to find innovative motivation initiatives. Such initiative is gamification, i.e. utilizing game elements in exogenous contexts. This technique has been adopted over the last decade by various organizations within a multitude of interest fields as a way of developing user engagement in a determined environment. The presented work - within an exploratory scope - presents a systematic process for documental analysis and text mining of a total of 68 scientific documents related to gamification. This approach allows one to identify the potential of using game elements to improve staff experience in a workplace context. Additionally, an instrument to evaluate CH Business Consulting's collaborators' perception of their experiences in corporative applications was designed.
The exploration of information and communication technologies has been subjected to prosperous development. However, people - as users both in corporative, personal and social environments - do not always employ technology in a meaningful and systemic fashion, rendering available resources inefficacious. With the main purpose of creating a positive workplace experience, and above all on that is focused on complete and adequate exploration of available means, that serves interests both in planning and management, as well as decision making, managers are pressed to find innovative motivation initiatives. Such initiative is gamification, i.e. utilizing game elements in exogenous contexts. This technique has been adopted over the last decade by various organizations within a multitude of interest fields as a way of developing user engagement in a determined environment. The presented work - within an exploratory scope - presents a systematic process for documental analysis and text mining of a total of 68 scientific documents related to gamification. This approach allows one to identify the potential of using game elements to improve staff experience in a workplace context. Additionally, an instrument to evaluate CH Business Consulting's collaborators' perception of their experiences in corporative applications was designed.
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Tecnologia Sistemas de informação Gamification Análise documental Technology Information systems Content analysis