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Foi o presente relatório, desenvolvido no âmbito do Curso de Mestrado em Enfermagem com Especialização em Enfermagem Comunitária e de Saúde Pública do Instituto de Ciências da Saúde, da Universidade Católica Portuguesa, e descreveu o percurso realizado no Estágio Final. Os contextos de saúde geram ambientes vulneráveis e propensos à violência que decorrem de um conjunto de situações com origem multifatorial. Representam sérias consequências na saúde física e mental dos profissionais, nos cuidados que prestam e que se repercutem na qualidade da relação que desenvolvem com as pessoas que os procuram. Verificou-se que é um fenómeno que afeta a qualidade dos serviços, impedindo a sua sustentabilidade devido às repercussões na organização e nas relações de trabalho, assim como no desempenho dos trabalhadores. Este estágio foi realizado numa Unidade de Saúde Pública do Porto, onde foi analisada a problemática da violência nos profissionais de saúde. Este trabalho teve como objetivo relatar o percurso da criação da plataforma para a vigilância epidemiológica da violência, identificou-se a prevalência do fenómeno da violência e elaborou-se intervenções que possam ser utilizados no futuro. Para dar resposta aos objetivos construiu-se um questionário baseado em conteúdos e formas de apresentação de outros questionários já existentes a nível nacional e internacional. Elaborou-se em simultâneo uma revisão da literatura de forma a dar resposta à questão: Quais são as estratégias de mitigação na prevenção da violência no local de trabalho dos profissionais de saúde?”. Como resultados obteve-se um modelo de análise da prevalência da violência nos profissionais de saúde e foi elaborado um processo automatizado de análise que apoiará a vigilância regular deste fenómeno assim como alicerça a proposta de intervenções.
This report, developed within the framework of the Master's Course in Nursing with Specialization in Community and Public Health Nursing at the Institute of Health Sciences, of Universidade Católica Portuguesa, reports the path taken in the Final Internship. Health contexts generate vulnerable environments prone to violence that result from a set of multifactorial situations. They represent serious consequences on the physical and mental health of professionals, on the care they provide and that have repercussions on the quality of the relationship they develop with the people who seek them. It is a phenomenon that affects the quality of services. Affects their sustainability due to the repercussions on the organization and labor relations, as well as on the performance of workers. This internship was developed in a Public Health Unit in Porto, where the problem of violence in health professionals was analyzed. The objective of this work was to describe the creation of the platform for the epidemiological surveillance of violence, to identify the prevalence of violence and to develop interventions that could be use in the future. In order to respond to the objectives, a test was constructed based on contents and forms of presentation of other training programs that already exist at national and international level. A literature review was simultaneously carried out in order to answer the question: What are the mitigation strategies in the prevention of violence in the workplace of health professionals?”. The results obtained were a model for analyzing the prevalence of violence against healthcare professionals, and an automated analysis process was developed to support the regular surveillance of this phenomenon, as well as provide a foundation for proposed interventions.
This report, developed within the framework of the Master's Course in Nursing with Specialization in Community and Public Health Nursing at the Institute of Health Sciences, of Universidade Católica Portuguesa, reports the path taken in the Final Internship. Health contexts generate vulnerable environments prone to violence that result from a set of multifactorial situations. They represent serious consequences on the physical and mental health of professionals, on the care they provide and that have repercussions on the quality of the relationship they develop with the people who seek them. It is a phenomenon that affects the quality of services. Affects their sustainability due to the repercussions on the organization and labor relations, as well as on the performance of workers. This internship was developed in a Public Health Unit in Porto, where the problem of violence in health professionals was analyzed. The objective of this work was to describe the creation of the platform for the epidemiological surveillance of violence, to identify the prevalence of violence and to develop interventions that could be use in the future. In order to respond to the objectives, a test was constructed based on contents and forms of presentation of other training programs that already exist at national and international level. A literature review was simultaneously carried out in order to answer the question: What are the mitigation strategies in the prevention of violence in the workplace of health professionals?”. The results obtained were a model for analyzing the prevalence of violence against healthcare professionals, and an automated analysis process was developed to support the regular surveillance of this phenomenon, as well as provide a foundation for proposed interventions.
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Violência no trabalho Pessoal de saúde Estratégias de saúde Workplace violence Health personnel Health strategies