| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 21.11 MB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
Este Trabalho Final de Mestrado foi construído com o objetivo de perceber de que forma os processos em contexto de loja de retalho podem ser melhorados por uma abordagem lean. Para o efeito, foi desenvolvido um caso de estudo com base na investigação prática desenvolvida ao longo de 6 meses numa secção de um
ponto de venda físico de retalho. O caso de estudo é composto por 3 projetos de melhoria com focos e objetivos diferentes, que mostram diferentes aplicações de princípios e soluções lean, bem como diferentes estágios de desenvolvimento no âmbito da melhoria contínua. Neste contexto, além do estudo da realidade
operacional, foi também possível o desenvolvimento e implementação de projetos de melhoria, essenciais para responder à questão de investigação deste trabalho. Com eles, foi introduzida a filosofia de melhoria contínua e as práticas do pensamento lean a toda a equipa da secção, que tiveram a oportunidade de experienciar pessoalmente os benefícios desta abordagem. Além disso, foram obtidas eficiências ao nível dos processos, possibilitadas pela aplicação de princípios e soluções lean, o que contribui para a melhoria de desempenho da secção. Por outro lado, estes resultados permitiram concluir favoravelmente acerca da aplicabilidade do Lean Thinking em contextos diferentes do da produção – em particular, no retalho, contribuindo para a melhor compreensão de um assunto que na literatura continua a não ser consensual.
This Master's Thesis was built with the intuit to understand how retail store context processes can be improved by a lean approach. For this end, a case study based on a 6 months practical research in a section of a physical retail outlet was developed. The case study is composed of 3 improvement projects with different focuses and objectives, showing distinct applications of principles and lean solutions, as well as different stages of development in the scope of continuous improvement. In this context, besides the study of the operational reality, it was also possible to develop and implement improvement projects, essential to answer the research question of this work. With those, the philosophy of continuous improvement and good lean thinking practices were introduced to the entire section team, who had the opportunity to personally experience the benefits of this approach. In addition, process efficiencies were made possible by the application of lean principles and solutions, which contribute to the improvements of the section performance. Furthermore, these results allowed to favorably conclude about the applicability of Lean Thinking in different contexts of the production - in particular, in the retail, contributing to the better understanding of a subject that it is still not consensual in the literature.
This Master's Thesis was built with the intuit to understand how retail store context processes can be improved by a lean approach. For this end, a case study based on a 6 months practical research in a section of a physical retail outlet was developed. The case study is composed of 3 improvement projects with different focuses and objectives, showing distinct applications of principles and lean solutions, as well as different stages of development in the scope of continuous improvement. In this context, besides the study of the operational reality, it was also possible to develop and implement improvement projects, essential to answer the research question of this work. With those, the philosophy of continuous improvement and good lean thinking practices were introduced to the entire section team, who had the opportunity to personally experience the benefits of this approach. In addition, process efficiencies were made possible by the application of lean principles and solutions, which contribute to the improvements of the section performance. Furthermore, these results allowed to favorably conclude about the applicability of Lean Thinking in different contexts of the production - in particular, in the retail, contributing to the better understanding of a subject that it is still not consensual in the literature.
Description
Keywords
Lean Thinking Gestão de operações Melhoria contínua Retalho Caso de estudo Operations management Continuous improvement Retail Case study