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Abstract(s)
Explorar a complexidade do fenómeno burnout, a síndrome da exaustão, torna-se pertinente devido às vicissitudes que o trabalho laboral sofre atualmente, nomeadamente no que respeita ao aumento do desemprego, dos contratos por termo certo, as perdas de regalias sociais, as alterações nos horários de trabalho, entre outros fatores que conferem ao profissional uma instabilidade psicológica e social.
Neste sentido, o objetivo geral deste estudo passa por avaliar o burnout nos profissionais de equipas multidisciplinares de apoio à medida do Rendimento Social de Inserção do Centro Distrital de Segurança Social do distrito da Guarda. Para tal foi utilizado um questionário sociodemográfico e uma escala de avaliação, o Maslach Burnout Inventory- MBI, especificamente o destinado a profissionais de serviços humanos, o Human Services Survey- HSS, que revela a situação dos profissionais relativamente ao burnout através de três dimensões, a exaustão emocional, a despersonalização e a realização pessoal.
Procedeu-se a um estudo de caráter quantitativo, descritivo e correlacional, a amostra é constituída por 60 inquiridos que pertencem às 9 equipas multidisciplinares de apoio à medida do Rendimento Social de Inserção, pertencentes ao Centro distrital da Segurança Social da Guarda, distribuindo-se cada equipa por um ou mais concelhos.
Os resultados permitem comprovar que cerca de 4,8% dos sujeitos apresentam características da síndrome de burnout, uma vez que evidenciam altos níveis de exaustão emocional e despersonalização e baixos níveis de realização pessoal. Tais resultados confirmam as médias obtidas em cada subescala do MBI, as quais indicam que na globalidade os sujeitos não revelam burnout uma vez que apresentam um baixo nível de exaustão emocional (M=9,4), níveis médios de despersonalização (M=6,6) e de realização pessoal (M=35,5).
Explore the complexity of the phenomenon burnout, the syndrome of exhaustion, becomes relevant due to the mutations that the labor work currently suffers particularly with regard to the rising unemployment, the rising of fixed term contracts, the loss of social benefits, the changes in the work schedules and other factors that give the professional a psychological instability and social. In this sense, the object of this study involves assessing burnout in professional multidisciplinary teams to support the Social Insertion Income of the Social Security District Center of Guarda. For this we used a demographic questionnaire and a rating scale, the "Maslach Burnout Inventory-MBI", wich shows the status of the professionals in relation to burnout across three dimensions: the emotional exhaustion, depersonalization and personal accomplishment. The authors conducted a quantitative and correlated study. The sample is composed by 60 respondents belonging to 9 multidisciplinary teams of support to the Social Insertion Income, belonging to the Social Security District Center of Guarda, distributing each team for one or more counties. The results allows to prove that about 4.8% of the subjects have characteristics of burnout syndrome shows high levels of emotional exhaustion and depersonalization and low levels of personal achievement. These results confirm the medias detained on each subscale of MBI, wich indicate that on the whole, the subjects did not reveal burnout since they have a low level of emotional exhaustion (M= 9,4), mean levels of depersonalization (M= 6,6) and personal accomplishment (M=35,5).
Explore the complexity of the phenomenon burnout, the syndrome of exhaustion, becomes relevant due to the mutations that the labor work currently suffers particularly with regard to the rising unemployment, the rising of fixed term contracts, the loss of social benefits, the changes in the work schedules and other factors that give the professional a psychological instability and social. In this sense, the object of this study involves assessing burnout in professional multidisciplinary teams to support the Social Insertion Income of the Social Security District Center of Guarda. For this we used a demographic questionnaire and a rating scale, the "Maslach Burnout Inventory-MBI", wich shows the status of the professionals in relation to burnout across three dimensions: the emotional exhaustion, depersonalization and personal accomplishment. The authors conducted a quantitative and correlated study. The sample is composed by 60 respondents belonging to 9 multidisciplinary teams of support to the Social Insertion Income, belonging to the Social Security District Center of Guarda, distributing each team for one or more counties. The results allows to prove that about 4.8% of the subjects have characteristics of burnout syndrome shows high levels of emotional exhaustion and depersonalization and low levels of personal achievement. These results confirm the medias detained on each subscale of MBI, wich indicate that on the whole, the subjects did not reveal burnout since they have a low level of emotional exhaustion (M= 9,4), mean levels of depersonalization (M= 6,6) and personal accomplishment (M=35,5).
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Keywords
Burnout Equipas multidisciplinares Serviço social Rendimento Social de Inserção Burnout Multidisciplinary teams Social service Social Insertion Income