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Advisor(s)
Abstract(s)
Atualmente, os lojistas enfrentam condições de trabalho adversas, caracterizadas por salários
reduzidos e escassas oportunidades de progressão de carreira, além de viverem sob constante
pressão dos clientes e das organizações. Com o objetivo de aprofundar a compreensão desta
problemática, levou-se a cabo a realização deste estudo, que pretendeu explorar a relação
entre o stress, o compromisso organizacional e a satisfação laboral, em lojistas. Recorreu-se a
uma amostra não aleatória de conveniência de 201 lojistas, aos quais se aplicou um
questionário sociodemográfico, a versão portuguesa do Stress Perceived Scale, do Modelo
das Três Componentes e o Cuestionario de Satisfaccion Laboral S20/23. A informação
recolhida foi analisada através do programa IBM The Stastical Package for Social Science 28
(SPSS). Os resultados revelaram que a maioria dos lojistas apresentam níveis de stress
ocupacional moderados, uma valorização moderada do compromisso organizacional e não se
encontram satisfeitos nem insatisfeitos com o trabalho. Para além disso, foi ainda possível
encontrar relações, tanto negativas como positivas entre o stress ocupacional, o compromisso
organizacional e a satisfação no trabalho.
Currently, shopkeepers face adverse working conditions, characterized by low wages and scarce opportunities for career advancement, in addition to living under constant pressure from customers and organizations. With the aim of deepening the understanding of this issue, this study was carried out, which sought to explore the relationship between stress, organizational commitment and job satisfaction in shopkeepers. A non-random convenience sample of 201 shopkeepers was used, to whom a socio-demographic questionnaire, the portuguese version of the Stress Perceived Scale, the Three Components Model and Cuestionario de Satisfaccion Laboral S20/23 were applied. The collected information was analyzed using the program IBM The Stastical Package for Social Science 28 (SPSS). The results revealed that most shopkeepers have moderate levels of occupational stress, a moderate appreciation of organizational commitment and are neither satisfied nor dissatisfied with their work. In addition, it was also possible to find relationships, both negative and positive, between occupational stress, organizational commitment and job satisfaction.
Currently, shopkeepers face adverse working conditions, characterized by low wages and scarce opportunities for career advancement, in addition to living under constant pressure from customers and organizations. With the aim of deepening the understanding of this issue, this study was carried out, which sought to explore the relationship between stress, organizational commitment and job satisfaction in shopkeepers. A non-random convenience sample of 201 shopkeepers was used, to whom a socio-demographic questionnaire, the portuguese version of the Stress Perceived Scale, the Three Components Model and Cuestionario de Satisfaccion Laboral S20/23 were applied. The collected information was analyzed using the program IBM The Stastical Package for Social Science 28 (SPSS). The results revealed that most shopkeepers have moderate levels of occupational stress, a moderate appreciation of organizational commitment and are neither satisfied nor dissatisfied with their work. In addition, it was also possible to find relationships, both negative and positive, between occupational stress, organizational commitment and job satisfaction.
Description
Keywords
Stress ocupacional Compromisso organizacional Satisfação no trabalho Lojistas Occupational stress Organizational commitment Job satisfaction Shopkeepers