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Serviço social na empresa : reflexões, limites e perspectivas
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Este relatório tem como objetivo o relato da minha trajetória profissional enquanto Assistente Social na Empresa CTT. Partindo de uma perspetiva individual, todas as reflexões aqui contidas são fruto da minha experiência profissional. Numa lógica de interdependência entre o Passado, Presente e Futuro o relatório está estruturado em três capítulos: no primeiro de Memorial da minha Trajetória Profissional, onde contextualizo a Instituição e o Serviço onde se insere a atividade, realçando a sua trajetória com todas as dinâmicas inerentes ao Serviço Social dos CTT, apresentando a cronologia profissional com recurso ao “biograma”, bem como as ações/atividades desenvolvidas, dados quantitativos, dificuldades, limites e desafios que se colocam à prática desta profissão enquanto saber específico em contexto empresarial; no segundo apresento uma reflexão teórica sobre o Serviço Social de Empresa, dando relevo à sua especificidade dentro da profissão, através da sua trajetória geral e ao nível nacional, demonstrando a mais-valia da utilização da Mediação; no terceiro de considerações finais e perspetivas futuras, as conclusões e os resultados apresentados sobre o percurso e desempenho potenciaram uma evolução positiva da minha atividade profissional, no presente e futuro dando relevância à transversalidade do agir profissional em contexto empresarial.
This report has the purpose of reflecting my professional trajectory as a Social Worker at the Company CTT. From an individual point of view, all the presented contents are the result of my professional experience In a interdependence logic between Past, Present and Future, the report is structured in three chapters: The first of Memorial of my Professional Trajectory, where I contextualize the Institution and the Service where the activity takes place, highlighting its trajectory with all the dynamics inherent to CTT Social Work, presenting the professional chronology with the “life story” resource, as well as the developed actions/activities, quantitative data, inherent difficulties, limits and challenges facing this professional practice as a specific knowledge within a business context; In the second I present a theoretical reflection about the Business Social Work, with a highlight to its specificities within the profession, through its general trajectory and at the national level, demonstrating the added value of the Mediation use and the third of final considerations and future perspectives, the conclusions and present results about my trajectory and performance, enhance a positive evolution of my professional activity, in presente and future giving relevance to the professional transversally in a business environment.
This report has the purpose of reflecting my professional trajectory as a Social Worker at the Company CTT. From an individual point of view, all the presented contents are the result of my professional experience In a interdependence logic between Past, Present and Future, the report is structured in three chapters: The first of Memorial of my Professional Trajectory, where I contextualize the Institution and the Service where the activity takes place, highlighting its trajectory with all the dynamics inherent to CTT Social Work, presenting the professional chronology with the “life story” resource, as well as the developed actions/activities, quantitative data, inherent difficulties, limits and challenges facing this professional practice as a specific knowledge within a business context; In the second I present a theoretical reflection about the Business Social Work, with a highlight to its specificities within the profession, through its general trajectory and at the national level, demonstrating the added value of the Mediation use and the third of final considerations and future perspectives, the conclusions and present results about my trajectory and performance, enhance a positive evolution of my professional activity, in presente and future giving relevance to the professional transversally in a business environment.
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Palavras-chave
Serviço Social de Empresa Assistente Social Mediação Recursos Humanos Business Social Work Social Worker Mediation Human Resources