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Pouco se sabe sobre como e de que forma os bombeiros percebem o seu papel comunicativo
e como a comunicação se torna fundamental para a criação e manutenção de um clima
positivo e de satisfação entre os colaboradores. Assim sendo, o objetivo deste estudo passou
por analisar associações entre a comunicação organizacional, o clima organizacional e a
satisfação no trabalho em bombeiros assalariados, considerando as variáveis sociodemográficas
e profissionais: género e vida profissional-pessoal. Para isso, foi utilizada uma amostra de
102 bombeiros (20 – 61 anos), 92 homens e 10 mulheres, avaliada através do preenchimento
de um questionário sociodemográfico, do ICA Communication Audit Survey Instrument, da
Escala de Clima Social no Trabalho e do Cuestionario de Satisfacción Laboral S20/23. Os
resultados sugerem relações estatisticamente muito significativas e positivas entre as comunicações
recebidas e enviadas e a implicação e o apoio, entre as comunicações recebidas e a
coesão e entre as comunicações desejadas e o controlo; relações estatisticamente muito significativas
e positivas entre as comunicações recebidas e enviadas e as 5 dimensões da satisfação
e entre as comunicações que precisam de ser enviadas e o ambiente físico; e, uma relação
estatisticamente significativa e positiva entre as comunicações que precisam de ser enviadas e
os benefícios. Também, verificamos que os bombeiros masculinos recebiam, enviavam e precisavam
de enviar mais comunicações, percecionaram níveis mais elevados de implicação,
coesão e apoio nos seus ambientes laborais e consideraram-se mais satisfeitos do que os bombeiros
femininos. Por último, constatamos que o grupo que considerou que a vida profissional
não interfere com a pessoal mostrou-se mais satisfeito com a intrínseca e a participação.
As limitações e implicações dos resultados são apresentadas e discutidas.
Very little is known about how firefighters perceive their communicative role and how communication becomes fundamental to create and maintain a positive climate and satisfaction between coworkers. Therefore, the objective of this study was to analyze the connections between organizational communication, organizational climate and job satisfaction in wage earning firefighters, considering the sociodemagraphic and professional variables: gender and professional-personal life. For that, a sample of 102 firefighters (ages 20 – 61) was used, 92 men and 10 women, evaluated through a sociodemographic survey, of ICA Communication Audit Survey Instrument, of Escala de Clima Social no Trabalho and of Cuestionario de Satisfacción Laboral S20/23. The results suggest very significant and positive statistical relationships between sent and received communications and the implication and support, between received communication and cohesion and between desired communications and control; very significant and positive statistical relationships between received and sent communication and the 5 dimensions of satisfaction and between the communications which need to be sent and the physical environment; and a significant and positive statistical relationship between the communication which need to be sent and the benefits. We also verified that male firefighters received, sent and needed to send more communications, perceived higher levels of implication, cohesion and support on their working environments and considered themselves to be more satisfied that female firefighters. Lastly, we concluded that the group which considered that its professional life does not interfere with its personal life is more satisfied with intrinsic and participation. The limitation and implications of the results are presented and discussed.
Very little is known about how firefighters perceive their communicative role and how communication becomes fundamental to create and maintain a positive climate and satisfaction between coworkers. Therefore, the objective of this study was to analyze the connections between organizational communication, organizational climate and job satisfaction in wage earning firefighters, considering the sociodemagraphic and professional variables: gender and professional-personal life. For that, a sample of 102 firefighters (ages 20 – 61) was used, 92 men and 10 women, evaluated through a sociodemographic survey, of ICA Communication Audit Survey Instrument, of Escala de Clima Social no Trabalho and of Cuestionario de Satisfacción Laboral S20/23. The results suggest very significant and positive statistical relationships between sent and received communications and the implication and support, between received communication and cohesion and between desired communications and control; very significant and positive statistical relationships between received and sent communication and the 5 dimensions of satisfaction and between the communications which need to be sent and the physical environment; and a significant and positive statistical relationship between the communication which need to be sent and the benefits. We also verified that male firefighters received, sent and needed to send more communications, perceived higher levels of implication, cohesion and support on their working environments and considered themselves to be more satisfied that female firefighters. Lastly, we concluded that the group which considered that its professional life does not interfere with its personal life is more satisfied with intrinsic and participation. The limitation and implications of the results are presented and discussed.
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Palavras-chave
Comunicação organizacional Clima organizacional Satisfação no trabalho Bombeiros Género Vida profissional-pessoal Organizational communication Organizational climate Job satisfaction Firefighters Gender Professional-personal life