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Resumo(s)
As organizations strive to do things faster, cheaper, and better, it is increasingly important to redesign and improve business processes so as to meet customer needs efficiently and effectively. Although there is widespread literature on business process transformation, there is little discussion of the nature of business processes. This is surely important if transformation is to
be successful. This chapter provides a conceptual framework to support a thorough exploration of
the nature of business processes. The framework uses four viewpoints to group different notions of
business processes, each highlighting certain aspects while placing less emphasis on others. The
viewpoints provide the basis for a discussion of the strengths and limitations of different modeling
approaches used in the transformation of business processes. We conclude that business processes
are multifaceted, and, therefore, successful transformation may require the combination of both
soft and hard modeling approaches.
Descrição
Palavras-chave
Business Processes Business Process Transformation Business Process Reengineering Business Process Management Business Process Modeling Conceptual Framework
Contexto Educativo
Citação
MELÃO, Nuno Filipe Rosa ; PIDD, Michael - Business Processes: Four Perspectives. In GROVER, Varun ; MARKUS, M. Lynne (eds.) - Business Process Transformation. New York: M.E. Sharpe, 2008. (Advances in Management Information Systems ; Vol.9). ISBN 978-0-7656-1191-8. p. 41-66