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Abstract(s)
Numa realidade atual marcada por uma dinâmica de mercado acentuada, existe cada mais uma propensão das empresas para a redução de custos e aumento da produtividade, de forma a poder subsistir e prosperar. Mais do que a oferta disponível para o cliente, as empresas começam a operar na otimização dos seus processos para que possam responder rapidamente e de forma adequada às necessidades dos seus clientes.
Este relatório teve como base a aplicação de uma ferramenta de gestão de processos, enquadrada no conceito de Business Process Management (BPM), ao nível dos processos de aprovação de faturas do departamento de Contabilidade e Controlo de Gestão do grupo DESFO. Apesar de constituírem processos de suporte à atividade normal das empresas do grupo, a sua existência contribui para o cumprimento dos prazos de pagamento aos fornecedores, com impacto naturalmente no rendimento do negócio
O trabalho desenvolvido teve em vista a compreensão da influência desta ferramenta na melhoria dos processos existentes, nomeadamente na resposta dada aos elementos identificados pela Administração do grupo como promotores da ineficiência destes processos. Para tal, foi feito um enquadramento organizacional e dos processos, procedendo depois à análise quantitativa e qualitativa dos resultados obtidos com a implementação dessa ferramenta.
As conclusões deste trabalho permitem verificar as potencialidades das tecnologias de Informação na gestão de processos, nomeadamente no âmbito dos serviços centrais de uma organização.
In the current reality characterized by a strong market dymamic, there is an increasing tendency for companies to cost savings and productivity improvement, in order to survive and succeed. Rather than the available offer for the client, the companies started to operate on their process optimization so that they can respond to the needs of their clients, in a quick and appropriate way. This report was based on the implementation of a process management tool, covered by the concept of Business Process Management (BPM), on the invoice approval processes in the Accounting and Management Control department of DESFO group. Despite being processes to support the normal activities of DESFO group companies, their existence contributes to the compliance with payment deadlines to suppliers, with an impact on the business performance. The work was developed to understand the influence of this tool in the existent processes improvement, namely the response given to the elements identified by the senior group management as inefficiency enablers. To this end, an organization and process framework was made, and then a quantitative and qualitative analysis of the results obtained with the implementation of that tool. The outcome of this work enables us to verify the IT capabilities for the process management, namely in terms of the central departments of an organization.
In the current reality characterized by a strong market dymamic, there is an increasing tendency for companies to cost savings and productivity improvement, in order to survive and succeed. Rather than the available offer for the client, the companies started to operate on their process optimization so that they can respond to the needs of their clients, in a quick and appropriate way. This report was based on the implementation of a process management tool, covered by the concept of Business Process Management (BPM), on the invoice approval processes in the Accounting and Management Control department of DESFO group. Despite being processes to support the normal activities of DESFO group companies, their existence contributes to the compliance with payment deadlines to suppliers, with an impact on the business performance. The work was developed to understand the influence of this tool in the existent processes improvement, namely the response given to the elements identified by the senior group management as inefficiency enablers. To this end, an organization and process framework was made, and then a quantitative and qualitative analysis of the results obtained with the implementation of that tool. The outcome of this work enables us to verify the IT capabilities for the process management, namely in terms of the central departments of an organization.
Description
Keywords
Business Process Management Melhoria de processos Aprovação de faturas Process improvement Invoice approval