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A presente investigação enquadra-se na análise da perceção das dificuldades durante o teletrabalho, o desempenho/competências aplicadas e a intenção de permanecer em teletrabalho futuramente, abordada a partir da perspetiva das diferentes gerações que integram hoje o mercado de trabalho. Tendo um carater misto, esta investigação comporta dois estudos. O estudo1 utiliza uma metodologia quantitativa, detendo de uma pesquisa estruturada, que procura quantificar dados, aplicar uma análise estatística e obter resultados que recomendem um curso final de ação (Gil, 2008). O estudo 2 utiliza uma metodologia qualitativa, nomeadamente, entrevista semiestruturada de cariz biográfico e perceções de cada participante, que foram distribuídos por três grupos geracionais: Geração Baby Boomers, Geração X e Geração Millenials. Em conjunto, os dois estudos pretendem responder à escassez de investigação sobre a problemática do teletrabalho, mais especificamente, em Portugal. Os resultados demonstraram algumas diferenças nas perceções e desafios que as gerações tiveram durante o período de pandemia (i.e., dificuldades nos acessos à internet; dificuldades na comunicação com colegas de trabalho; dificuldade nas condições de trabalho) e as diferentes estratégias que passaram a adotar em teletrabalho (i.e., conter competências tecnológicas; articulação entre as tarefas domésticas e tarefas profissionais; estratégias organizacionais), permitiu especialmente obter a uma visão comparativa entre gerações, que revelaram que as principais diferenças relacionadas com fases do ciclo de vida e competências especificas à geração. Por fim, apresentam-se algumas implicações práticas dos resultados obtidos, assim como as limitações e sugestões para futuras investigações.
The present research is framed within the analysis of the perception of difficulties during teleworking, the performance/skills applied and the intention to remain in teleworking in the future, approached from the perspective of the different generations that integrate the labour market today. Having a mixed character, this research comprises two studies. Study 1 uses a quantitative methodology, holding structured research, which seeks to quantify data, apply statistical analysis, and obtain results that recommend a final course of action (Gil, 2008). Study 2 uses a qualitative methodology, namely semistructured interviews of a biographical nature and perceptions of each participant, who were distributed by three generational groups: Baby Boomer Generation, Generation X and Generation Millennials. Together, both studies aim to respond to the scarcity of research on the issue of telework, more specifically, in Portugal. The results showed some differences in the perceptions and challenges that the generations had during the pandemic period (i.e., difficulties in accessing the Internet; difficulties in communicating with co-workers; difficulties in working conditions) and the different strategies that they started to adopt in teleworking (i.e., contain technological skills; articulation between domestic and professional tasks; organizational strategies), allowed especially to obtain a comparative view between generations, which revealed that the main differences related to life cycle stages and generation-specific skills. Finally, some practical implications of the results obtained are presented, as well as the limitations and suggestions for future research.
The present research is framed within the analysis of the perception of difficulties during teleworking, the performance/skills applied and the intention to remain in teleworking in the future, approached from the perspective of the different generations that integrate the labour market today. Having a mixed character, this research comprises two studies. Study 1 uses a quantitative methodology, holding structured research, which seeks to quantify data, apply statistical analysis, and obtain results that recommend a final course of action (Gil, 2008). Study 2 uses a qualitative methodology, namely semistructured interviews of a biographical nature and perceptions of each participant, who were distributed by three generational groups: Baby Boomer Generation, Generation X and Generation Millennials. Together, both studies aim to respond to the scarcity of research on the issue of telework, more specifically, in Portugal. The results showed some differences in the perceptions and challenges that the generations had during the pandemic period (i.e., difficulties in accessing the Internet; difficulties in communicating with co-workers; difficulties in working conditions) and the different strategies that they started to adopt in teleworking (i.e., contain technological skills; articulation between domestic and professional tasks; organizational strategies), allowed especially to obtain a comparative view between generations, which revealed that the main differences related to life cycle stages and generation-specific skills. Finally, some practical implications of the results obtained are presented, as well as the limitations and suggestions for future research.
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Keywords
Teletrabalho Desempenho Intenção de permanecer em teletrabalho Geração baby boomers Geração X Geração millennials Telework Performance Intention to stay in telework Baby boomer generation Generation X Millennials generation