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O controlo de gestão possibilita a sincronização dos objetivos pessoais e organizacionais (Hewege, 2012). Um dashboard de desempenho pode ser utilizado como um mecanismo de controlo de gestão e é um poderoso agente de mudança organizacional, pois foca as equipas nos fatores-chave de sucesso da empresa (Eckerson, 2011) e, de acordo com Pauwels et al. (2009), promove nos utilizadores consciência situacional e conhecimento do negócio, permitindo o ajuste da empresa a estas informações em tempo útil com ações corretivas, mostrando-se assim como uma ferramenta com impacto positivo, quando implementada. A elaboração do presente Relatório de Estágio tem por base o período de estágio realizado na empresa Host Wise, especialista em gestão de alojamento local, com o intuito de criar dashboards que contribuíssem para o sistema de controlo e gestão de desempenho já utilizado na empresa, de modo a satisfazer as suas necessidades de informação e facilitar o acesso rápido dos trabalhadores aos indicadores chave de desempenho. Com a análise da informação já disponível na empresa foi possível perceber as necessidades de otimização ou de desenvolvimento de novas fontes de dados que serviram de alimentação aos dashboards e relatórios criados em conjunto com as equipas e que apresentam os indicadores chave de desempenho. Deste projeto resultaram três dashboards e seis relatórios de área que fomentaram o conhecimento dos diferentes desempenhos dentro da empresa. Grande parte destes resultados teve um bom acolhimento nas equipas e revelou um impacto positivo no seu dia a dia, conduzindo à criação de valor na empresa.
Management control makes it possible to synchronize personal and organizational objectives (Hewege, 2012). A performance dashboard can be used as a management control mechanism and is a powerful agent of organizational change as it focuses teams on the company’s key success factors (Eckerson, 2011) and, according to Pauwels et al. (2009), promotes situational awareness and business knowledge among users, allowing the company to adjust to this information in a timely manner with corrective actions, thus showing itself as a tool with a positive impact when implemented. The preparation of this Internship Report is based on the internship period carried out at the company Host Wise, a specialist in local accommodation management, with the aim to create dashboards that contribute to the performance management and control system already used in the company, in order to meet the information needs and facilitate workers' quick access to key performance indicators. With the analysis of the information already available in the company, it was possible to understand the needs for optimization or for the development of new databases that served as a source of data for the dashboards and reports created with the teams, which presented the key performance indicators. This project resulted in three dashboards and six area reports that fostered knowledge of the different performances within the company. Most of these results were well received by the teams and revealed a positive impact on the company's day-to-day activities, leading to the creation of value within the company.
Management control makes it possible to synchronize personal and organizational objectives (Hewege, 2012). A performance dashboard can be used as a management control mechanism and is a powerful agent of organizational change as it focuses teams on the company’s key success factors (Eckerson, 2011) and, according to Pauwels et al. (2009), promotes situational awareness and business knowledge among users, allowing the company to adjust to this information in a timely manner with corrective actions, thus showing itself as a tool with a positive impact when implemented. The preparation of this Internship Report is based on the internship period carried out at the company Host Wise, a specialist in local accommodation management, with the aim to create dashboards that contribute to the performance management and control system already used in the company, in order to meet the information needs and facilitate workers' quick access to key performance indicators. With the analysis of the information already available in the company, it was possible to understand the needs for optimization or for the development of new databases that served as a source of data for the dashboards and reports created with the teams, which presented the key performance indicators. This project resulted in three dashboards and six area reports that fostered knowledge of the different performances within the company. Most of these results were well received by the teams and revealed a positive impact on the company's day-to-day activities, leading to the creation of value within the company.
Descrição
Palavras-chave
Dashboards Gestão de desempenho Controlo de gestão Performance management Management control