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A gestão de recursos humanos representa um tópico que, cada vez mais, é abordado como uma prática relevante para a gestão de um negócio. Acredita-se que a gestão eficiente do capital humano, apresenta impactos significativamente positivos a médio e longo-prazo para o sucesso de um hotel. O presente estudo, pretende analisar em que medida as práticas de gestão de recursos humanos se encontram relacionadas com o sucesso na implementação de inovações em um hotel. A aposta na inovação é considerada uma exigência da perspetiva do mercado, da concorrência e das necessidades dos hóspedes. Este estudo torna-se relevante uma vez que, na literatura de recursos humanos, existe pouco investimento no conceito de inovação como uma estratégia organizacional. Deste modo, é importante compreender que a participação do capital humano nas estratégias de inovação, é um grande passo para o sucesso das mesmas. Este estudo tem como principal objetivo investigar a importância que práticas tais como recrutamento, integração e acolhimento, formação, empowerment e políticas de motivação e compensação, representam no sucesso das estratégias de inovação de um hotel. Com vista a investigar a sensibilidade dos hotéis para este tema e de que forma o aplicam, foram recolhidos dados qualitativos, através de entrevistas a diretores gerais dos hotéis, bem como a gestores de recursos humanos dos mesmos. Os dados recolhidos foram analisados com suporte do software NVivo. Os principais resultados encontrados, relevam que os hotéis se preocupam em investir nas várias dimensões analisadas, no entanto, no que toca à integração destas práticas com inovação, ainda existe algum atraso, sendo por isso necessário criar processos dinâmicos nas áreas mencionadas.
The human resource management represents a topic that is increasingly addressed as a relevant practice for running a business. It is believed that the efficient management of human capital has significantly positive impacts in the medium and long term for the success of a hotel. This study aims to analyze the extent to which human resource management practices are related to the successful implementation of innovations in a hotel. The focus on innovation is considered a requirement from the perspective of the market, competition and the needs of guests. This study becomes relevant since, in the human resources literature, there is little investment in the concept of innovation as an organizational strategy. Thus, it is important to understand that the participation of human capital in innovation strategies is a big step towards their success. This study has as main objective to investigate the importance that practices such as recruitment, integration, reception, training, empowerment, motivation and compensation policies have for the success of the implementation of an innovation in a hotel. In order to investigate how hotels see this theme and apply it, qualitative data were collected, through interviews with general managers of hotels, as well as with human resources managers. The collected data was analyzed using the NVivo software. The main results show that the hotels are concerned with investing in the various dimensions analyzed, however, with regard to the integration of these practices with innovation, there is still some delay, which is why it is necessary to create dynamic processes in the mentioned areas.
The human resource management represents a topic that is increasingly addressed as a relevant practice for running a business. It is believed that the efficient management of human capital has significantly positive impacts in the medium and long term for the success of a hotel. This study aims to analyze the extent to which human resource management practices are related to the successful implementation of innovations in a hotel. The focus on innovation is considered a requirement from the perspective of the market, competition and the needs of guests. This study becomes relevant since, in the human resources literature, there is little investment in the concept of innovation as an organizational strategy. Thus, it is important to understand that the participation of human capital in innovation strategies is a big step towards their success. This study has as main objective to investigate the importance that practices such as recruitment, integration, reception, training, empowerment, motivation and compensation policies have for the success of the implementation of an innovation in a hotel. In order to investigate how hotels see this theme and apply it, qualitative data were collected, through interviews with general managers of hotels, as well as with human resources managers. The collected data was analyzed using the NVivo software. The main results show that the hotels are concerned with investing in the various dimensions analyzed, however, with regard to the integration of these practices with innovation, there is still some delay, which is why it is necessary to create dynamic processes in the mentioned areas.
Descrição
Palavras-chave
Capital humano Gestão de Recursos Humanos Inovação Gestão da inovação Hotel Human capital Human Resource Management Innovation Innovation management