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Advisor(s)
Abstract(s)
A presente dissertação, pretende interpretar as relações profissionais entre líderes e
liderados nas organizações. Propõe uma reflexão acerca das emoções na liderança e de que
forma as emoções dos membros de uma equipa profissional influenciam as práticas de
comunicação de um líder. Para isso, conceptualizamos as teorias da liderança, analisamos
as práticas de comunicação nas mesmas e a importância da relação líder/liderado,
identificamos o que são as emoções e como estas se traduzem em inteligência emocional,
no contexto organizacional. A inteligência emocional é assim a capacidade de: reconhecer
as próprias emoções; gerir e controlar as emoções e os impulsos; motivarmos-mos a nós
próprios, ou seja, usar as nossas emoções para concretizar os objetivos; reconhecer as
emoções dos outros e gerir relacionamentos.
A metodologia utilizada é de carácter qualitativo e foi concretizada através de dez
entrevistas, a quatro líderes e seis liderados. Os dados recolhidos permitiram avaliar como
se desenvolvem as relações entre líderes e liderados nas organizações. No caso dos líderes,
o objetivo foi compreender como descrevem a sua liderança, e a relação com a sua equipa.
Nos liderados pediu-se uma reflexão sobre a liderança dos seus líderes e como são as
relações entre pares.
Concluímos, que a dinâmica emocional de uma equipa profissional tem impacto direto no
funcionamento da organização. Pessoas com níveis de inteligência emocional
desenvolvidos, tais como conhecer-se a si mesmo, e reconhecer as emoções dos seus
liderados, são mais favoráveis a adaptar a sua comunicação a cada emoção dos seus
liderados.
The present dissertation intends to understand the professional relations between leaders and subordinates in organizations. It proposes a reflection about the emotions in the leadership and how the emotions of the members of a professional team influence the communication practices of a leader. For this, we conceptualize leadership theories, analyse communication practices in each of them and the importance of the leader /subordinates relationship, identify what emotions are and how they translate into emotional intelligence in the organizational context. Emotional intelligence is thus the ability to: recognize one's emotions; managing and controlling emotions and impulses; motivate ourselves, meaning, use our emotions to achieve our goals; recognize the emotions of others, be sensitive to what others are feeling, through self-awareness; and manage relationships. The methodology used is qualitative and was carried out through ten interviews, to four leaders and six subordinates. The data collected allowed to evaluate how relationships between leaders and subordinates in organizations are developed. In the case of leaders, the goal was to understand how they describe their leadership, and their relationship with their team. To the subordinates was asked for a reflection on the leadership of their leaders and on the relationships between peers. We conclude that the emotional dynamics of a professional team has a direct impact on the functioning of the organization. People with developed levels of emotional intelligence, such as knowledge of themselves, and recognition of others’ emotions, are more favourable to adapt their communication to each emotion of their peers.
The present dissertation intends to understand the professional relations between leaders and subordinates in organizations. It proposes a reflection about the emotions in the leadership and how the emotions of the members of a professional team influence the communication practices of a leader. For this, we conceptualize leadership theories, analyse communication practices in each of them and the importance of the leader /subordinates relationship, identify what emotions are and how they translate into emotional intelligence in the organizational context. Emotional intelligence is thus the ability to: recognize one's emotions; managing and controlling emotions and impulses; motivate ourselves, meaning, use our emotions to achieve our goals; recognize the emotions of others, be sensitive to what others are feeling, through self-awareness; and manage relationships. The methodology used is qualitative and was carried out through ten interviews, to four leaders and six subordinates. The data collected allowed to evaluate how relationships between leaders and subordinates in organizations are developed. In the case of leaders, the goal was to understand how they describe their leadership, and their relationship with their team. To the subordinates was asked for a reflection on the leadership of their leaders and on the relationships between peers. We conclude that the emotional dynamics of a professional team has a direct impact on the functioning of the organization. People with developed levels of emotional intelligence, such as knowledge of themselves, and recognition of others’ emotions, are more favourable to adapt their communication to each emotion of their peers.
Description
Keywords
Líder Liderados Relação Organizações Emoções Inteligência emocional Leader Subordinates Relationship Organizations Emotions Emotional intelligence