| Nome: | Descrição: | Tamanho: | Formato: | |
|---|---|---|---|---|
| 3.66 MB | Adobe PDF |
Orientador(es)
Resumo(s)
Um mundo em transformação é uma realidade notável dos dias atuais. O ser humano está imerso numa era de incerteza, onde as tecnologias e as comunicações instantâneas dominam, ao passo que a preocupação individual cresce. Neste cenário ambíguo, as organizações não são exceção. Deparamo-nos com uma cadeia de novos desafios, muitos dos quais acompanhar-nos-ão nas próximas décadas. O compromisso profissional apresenta um lugar de destaque nesta matéria, ganhando cada vez mais importância devido à sua relação com a retenção de colaboradores e ao papel fundamental desempenhado na sustentabilidade das entidades. A presente investigação centrou-se no setor segurador em Portugal e teve como principal finalidade a compreensão do papel ativo de lideranças emocionalmente inteligentes e positivas no desenvolvimento e manutenção do compromisso, tendo em conta o atual contexto contemporâneo de incerteza e desapego. Num contexto epistemológico interpretativista, no quadro de uma metodologia qualitativa foram conduzidas três entrevistas a líderes do setor segurador e realizados dois focus group, contando com a participação de colaboradores pertencentes ao Grupo Ageas Portugal e à Tranquilidade. Os resultados apurados na presente investigação corroboram que as lideranças de cariz emocional, entre as quais as lideranças emocionalmente inteligentes e positivas, podem promover claramente o compromisso profissional e representar uma vantagem competitiva na esfera organizacional. Adicionalmente, o escrutínio e partilha dos resultados desta investigação podem funcionar como alerta e como possíveis abordagens a serem levadas a cabo por líderes atuais.
In a world of transformations, human beings find themselves immersed in an era of uncertainty, in which technology and instant communications reign, while individual concerns escalate. In this ambiguous scenario, organizations are no exception. We are confronted with a cascade of new challenges, many of which will accompany us in the coming decades. Professional commitment holds a prominent place in this matter, gaining importance due to its relationship with employee retention and its fundamental role in organizational sustainability. Against this backdrop, the present research focused on the insurance sector in Portugal, aiming to understand the active role of emotionally intelligent and positive leadership in the development and maintenance of commitment. Within an interpretive epistemology, employing a qualitative methodology, three interviews were conducted with leaders of the insurance sector, along with two focus groups involving participants from the companies Ageas Portugal Group and Tranquilidade. The results of this investigation corroborate that emotionally driven leadership, particularly emotionally intelligent leadership and positive leadership, can robustly promote commitment and represent a competitive advantage for an organization. The scrutiny and dissemination of the aforementioned findings can serve as an alert as well as suggesting possible approaches to be adopted by current leaders, showcasing practical contributions.
In a world of transformations, human beings find themselves immersed in an era of uncertainty, in which technology and instant communications reign, while individual concerns escalate. In this ambiguous scenario, organizations are no exception. We are confronted with a cascade of new challenges, many of which will accompany us in the coming decades. Professional commitment holds a prominent place in this matter, gaining importance due to its relationship with employee retention and its fundamental role in organizational sustainability. Against this backdrop, the present research focused on the insurance sector in Portugal, aiming to understand the active role of emotionally intelligent and positive leadership in the development and maintenance of commitment. Within an interpretive epistemology, employing a qualitative methodology, three interviews were conducted with leaders of the insurance sector, along with two focus groups involving participants from the companies Ageas Portugal Group and Tranquilidade. The results of this investigation corroborate that emotionally driven leadership, particularly emotionally intelligent leadership and positive leadership, can robustly promote commitment and represent a competitive advantage for an organization. The scrutiny and dissemination of the aforementioned findings can serve as an alert as well as suggesting possible approaches to be adopted by current leaders, showcasing practical contributions.
Descrição
Palavras-chave
Liderança Compromisso Comunicação Inteligência emocional Positividade Incerteza Setor segurador Leadership Commitment Communication Emotional intelligence Positivity Uncertainty Insurance sector