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Advisor(s)
Abstract(s)
O objectivo deste artigo é mostrar, através da análise de uma equipa virtual internacional, a importância crescente do trabalho colectivo na economia global, bem como a virtualização da cooperação utilizando as TIC como meios de comunicação. No que diz respeito à metodologia, foi adoptada uma abordagem descritiva e exploratória, no qual foram aplicados instrumentos de investigação quantitativa e qualitativa, com especial destaque para a utilização de materiais de fontes primárias, nomeadamente a recolha de mensagens electrónicas trocadas entre os elementos da equipa durante o processo da formação e consolidação da equipa. A análise dos dados sugere que a equipa não conseguiu estabelecer regras formais de comunicação, o que afectou negativamente a eficiência do trabalho, mas em simultâneo foi capaz de superar parcialmente o problema mediante a construção progressiva de afinidade e confiança.
The aim of this paper is to show, through the analysis of an actual international virtual team, the growing importance of collective work in the global economy, as well as the virtualization of cooperation using ICT’s as material providers of communication. Concerning the methodology, a descriptive and exploratory approach was adopted, in which quantitative and qualitative research instruments were applied, highlighting in this context the use of primary source material, namely the collection of electronic messages exchanged between team members during the process of team formation and consolidation. The data analysis suggest that the team failed to establish formal rules of communication, which negatively influenced work efficiency, but simultaneously it was able to partially overcome the problem through the progressive building of affinity and trust.
The aim of this paper is to show, through the analysis of an actual international virtual team, the growing importance of collective work in the global economy, as well as the virtualization of cooperation using ICT’s as material providers of communication. Concerning the methodology, a descriptive and exploratory approach was adopted, in which quantitative and qualitative research instruments were applied, highlighting in this context the use of primary source material, namely the collection of electronic messages exchanged between team members during the process of team formation and consolidation. The data analysis suggest that the team failed to establish formal rules of communication, which negatively influenced work efficiency, but simultaneously it was able to partially overcome the problem through the progressive building of affinity and trust.
Description
Keywords
Grupos Equipas Equipas virtuais Comunicação Confiança Afinidade Regras Groups Teams Virtual teams Communication Trust Affinity Rules
Citation
GOMES, Ana Célia Calapez ; LOPES, Carla Bianca Dantas Souza - Comunicação e eficácia numa equipa virtual: regras e afinidade. Gestão e Desenvolvimento. Viseu. ISSN 0872-556X. Nº 17-18 (2009-2010), p. 73-98
Publisher
Universidade Católica Portuguesa. Departamento de Economia, Gestão e Ciências Sociais