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Abstract(s)
O objetivo deste trabalho é aumentar a participação no Sistema de Sugestões da empresa Bosch Termotecnologia SA, apresentando medidas práticas para o efeito, baseadas em argumentos teóricos e na informação e experiência adquirida enquanto estagiário da organização. A pesquisa para este trabalho contemplou, além de uma recolha bibliográfica sobre a ferramenta Sistema de Sugestões e os temas que influenciam a participação na mesma, a recolha de dados objetivos no interior da organização, o registo de entrevistas e a minha perceção enquanto observador participante. O resultado foi um conjunto de medidas práticas, a implementar de forma coordenada, inteiramente alinhadas com a cultura da organização. As medidas dividem-se em três áreas distintas: o processo, a compensação e por fim, a comunicação e imagem.
The goal of this essay is to enhance the participation level on the Bosch Termotecnologia SA suggestion system presenting, in order to achieve this, practical measures based on theoretical arguments and on the information and experience acquired as an intern of this organization. The research for this essay consisted in, beyond the bibliographical research on suggestion system as a tool and on the topics that influence the participation in it, the collection of data inside the organization, registration of interviews and on my perception as a participating observer. The result was a group of practical measures fully aligned with the organizational culture, to be implemented with minimal costs. These measures are divided in three different areas: the process, rewards and communication and image.
The goal of this essay is to enhance the participation level on the Bosch Termotecnologia SA suggestion system presenting, in order to achieve this, practical measures based on theoretical arguments and on the information and experience acquired as an intern of this organization. The research for this essay consisted in, beyond the bibliographical research on suggestion system as a tool and on the topics that influence the participation in it, the collection of data inside the organization, registration of interviews and on my perception as a participating observer. The result was a group of practical measures fully aligned with the organizational culture, to be implemented with minimal costs. These measures are divided in three different areas: the process, rewards and communication and image.
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Keywords
Sistema de sugestões Participação Melhoria contínua Employee suggestion system Participation Continuous improvement