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Este trabalho tem como objetivo identificar quais as dimensões que afetam a perceção dos bancários relativamente à atividade e obrigações atuais bem como a sua satisfação e compromisso. Tal será avaliado através da análise das dimensões: inteligência artificial, equilíbrio entre a vida pessoal e a vida profissional, remuneração e incentivos, job burnout e políticas de apoio às famílias. Com o intuito de avaliar as relações entre as variáveis foi disponibilizado um questionário online e obtido um total de 115 respostas válidas. Os dados foram examinados recorrendo ao Sistema de Equações Estruturais Partial Least Squares (PLS-SEM). Os resultados indicam que as políticas de apoio às famílias é a variável com o maior impacto positivo nos níveis de satisfação profissional e de compromisso para com a instituição bancária alcançados pelos colaboradores. A satisfação profissional apresenta um efeito positivo e determinante nos níveis de compromisso para com a instituição bancária desenvolvido pelos seus colaboradores, exercendo sofre a mesma um efeito mediador parcial. O equilíbrio entre a vida pessoal e a vida profissional e o job burnout revelam ser impactantes, expondo uma influência positiva no compromisso para com a instituição bancária. Os dados também sugerem que a inteligência artificial e remunerações e incentivos não constituem variáveis significativas na análise da satisfação profissional na instituição de crédito. Este estudo é inovador uma vez que introduz novos tópicos à análise da perceção dos bancários face às suas obrigações e atividades bem como a sua satisfação e compromisso, expandindo os achados de pesquisas anteriores sobre a satisfação profissional e compromisso para com a instituição de crédito, no setor bancário português. OS resultados podem ser usados para implementação de novas políticas, auxiliando as instituições bancárias na definição de estratégias que visam a captação e retenção de recursos humanos novos e/ou existentes que vão ao encontro das expectativas dos seus colaboradores, reforçando a satisfação e compromisso e, aumentando a produtividade.
The aim of this study is to identify the dimensions that affect bank employees' perception of their current activity and obligations, as well as their satisfaction and commitment. This will be assessed by analyzing the following dimensions: artificial intelligence, work-life balance, remuneration and incentives, job burnout and family support policies. To assess the relationships between the variables, an online questionnaire was made available, and a total of 115 valid responses were obtained. The data was analyzed using the Partial Least Squares Structural Equation System (PLS-SEM). The results indicate that family support policies are the variable with the greatest positive impact on employees' levels of job satisfaction and commitment to the bank. Job satisfaction has a positive and decisive effect on the levels of commitment to the banking organization developed by its employees, with a partial mediating effect. Work-life balance and job burnout prove to have an impact, positively influencing commitment to the banking organization. The data also suggests that artificial intelligence, remuneration, and incentives are not significant variables in analyzing job satisfaction in banking. This study is innovative in that it introduces new topics to the analysis of bank employees' perceptions of their duties and activities as well as their satisfaction and commitment, expanding on the findings of previous research into job satisfaction and commitment to credit institutions in the Portuguese banking sector. The results can be used to implement new policies, helping banking institutions to define strategies aimed at attracting and retaining new and/or existing human resources that meet the expectations of their employees, reinforcing satisfaction and commitment and increasing productivity.
The aim of this study is to identify the dimensions that affect bank employees' perception of their current activity and obligations, as well as their satisfaction and commitment. This will be assessed by analyzing the following dimensions: artificial intelligence, work-life balance, remuneration and incentives, job burnout and family support policies. To assess the relationships between the variables, an online questionnaire was made available, and a total of 115 valid responses were obtained. The data was analyzed using the Partial Least Squares Structural Equation System (PLS-SEM). The results indicate that family support policies are the variable with the greatest positive impact on employees' levels of job satisfaction and commitment to the bank. Job satisfaction has a positive and decisive effect on the levels of commitment to the banking organization developed by its employees, with a partial mediating effect. Work-life balance and job burnout prove to have an impact, positively influencing commitment to the banking organization. The data also suggests that artificial intelligence, remuneration, and incentives are not significant variables in analyzing job satisfaction in banking. This study is innovative in that it introduces new topics to the analysis of bank employees' perceptions of their duties and activities as well as their satisfaction and commitment, expanding on the findings of previous research into job satisfaction and commitment to credit institutions in the Portuguese banking sector. The results can be used to implement new policies, helping banking institutions to define strategies aimed at attracting and retaining new and/or existing human resources that meet the expectations of their employees, reinforcing satisfaction and commitment and increasing productivity.
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Palavras-chave
Inteligência artificial Equilíbrio entre a vida pessoal e a vida profissional Remuneração e incentivos Compromisso para com a instituição bancária Job burnout Políticas de apoio às famílias Satisfação profissional Artificial intelligence Work-life balance Remuneration and incentives Commitment to the banking organisation Family support policies Job satisfaction