| Name: | Description: | Size: | Format: | |
|---|---|---|---|---|
| 277.27 KB | Adobe PDF |
Authors
Advisor(s)
Abstract(s)
Pretende-se com esta pesquisa identificar e construir critérios teóricos aplicáveis na determinação de fatores de sustentabilidade e em modelos de avaliação neste domínio nas instituições de solidariedade social.Utilizou-se uma metodologia mista, aplicando-se dois questionários, um a 138 utentes de instituições de solidariedade social; outro a 97 associados dessas instituições e, para se obterem elementos qualitativos nos diferentes domínios de análise, foram entrevistados os seus dirigentes e autoridades públicas locais. Da pesquisa resultou conhecimentos que permitem a definição de sete novos critérios teóricos de sustentabilidade: 1) necessidades de apoio; 2) acesso aos serviços; 3) adequação e qualidade dos serviços; 4) culturalidade; 5) satisfação dos utilizadores; 6) capacitação das instituições e 7) relevância das instituições; e a ampliação de dois critérios já previstos na literatura 1) interação com a sociedade [e com o Estado]; e 2) estrutura organizacional [e funcionamento].
The aim of this research is to identify and build theoretical criteria in the determination of sustainability factors and evaluation models in this area of social solidarity institutions. A mixed method was used, based on two questionnaires: one for 138 social solidarity institution users and the other for 97 members of those institutions. To obtain qualitative data in the different areas under analysis, institution managers and local public authorities were also interviewed. The research produced knowledge that makes it possible to define seven new theoretical sustainability criteria: 1) support needs; 2) access to services; 3) suitability and quality of services; 4) culturality; 5) user satisfaction; 6) empowerment of institutions; and 7) relevance of the institutions. It also broadens two criteria already included in the literature: 1) interaction with society [and the state]; and 2) organisational structure [and functioning].
The aim of this research is to identify and build theoretical criteria in the determination of sustainability factors and evaluation models in this area of social solidarity institutions. A mixed method was used, based on two questionnaires: one for 138 social solidarity institution users and the other for 97 members of those institutions. To obtain qualitative data in the different areas under analysis, institution managers and local public authorities were also interviewed. The research produced knowledge that makes it possible to define seven new theoretical sustainability criteria: 1) support needs; 2) access to services; 3) suitability and quality of services; 4) culturality; 5) user satisfaction; 6) empowerment of institutions; and 7) relevance of the institutions. It also broadens two criteria already included in the literature: 1) interaction with society [and the state]; and 2) organisational structure [and functioning].
Description
Keywords
Instituições Critérios teóricos Sustentabilidade Institutions Theoretical criteria Sustainability