Publication
How can CSR activities at Mercer’s Lisbon office increase employee motivation?
| datacite.subject.fos | Ciências Sociais::Economia e Gestão | pt_PT |
| dc.contributor.advisor | Ramus, Tommaso | |
| dc.contributor.author | Herji, Nádia Aminmahomed | |
| dc.date.accessioned | 2018-08-10T10:04:25Z | |
| dc.date.available | 2018-08-10T10:04:25Z | |
| dc.date.issued | 2018-07-18 | |
| dc.date.submitted | 2018 | |
| dc.description.abstract | This study analyses CSR activities at Mercer, and their impact on employee motivation. Mercer is a Human Resource consulting firm with several lines of business. A major line is Wealth, specialized in pension fund management, and composed of three departments: actuaries, investment and performance-reporting analysts. I seek to understand how current CSR activities affect employee’s motivation in the Wealth department. Firstly, I gathered information on the current CSR activities at Mercer, and identified the foremost: volunteering, CSR groups (focused on employees’ welfare) and responsible investments. Next, I interviewed two employees of each department and two middle-managers, a total of eight interviews. Findings suggest that the above activities are motivating only to a certain extent: • Volunteering has little impact in motivating job performance, but employees feel proud to work for a socially-responsible company, hence it is motivating. • CSR groups show that Mercer cares for its employees thus increasing their organizational identification, hence it is motivating. • Employees feel that to make sure pensions are well-managed, adequate funds must be chosen for investment purposes, which may or may not be highly ESG-rated. Responsible investments are not a motivational driver. The implications of this study are coherent with the literature: CSR activities motivate employees but only to a certain extent. Mercer doesn’t seem to have the aptitude to engage in transformational CSR, hence shouldn’t pursue other CSR activities. | pt_PT |
| dc.description.abstract | Este estudo analisa as actividades de responsabilidade social na Mercer, consultora de recursos humanos, e o seu impacto na motivação dos colaboradores da linha de negócios Wealth. Esta gere fundos de pensões e é composta por três departamentos: actuariado, analistas de investimentos e de performance. Primeiro identificou-se as seguintes actividades de responsabilidade social: voluntariado, grupos de responsabilidade social (focados no bem-estar dos colaboradores) e investimentos responsáveis. De seguida, entrevistou-se dois colaboradores de cada departamento e dois quadros intermédios, totalizando oito entrevistas. Os resultados sugerem que as actividades não são plenamente motivantes: - Voluntariado tem pouco impacto no aumento do desempenho laboral, mas fomenta orgulho nos colaboradores pelos valores que representa, o que demonstra ser por si motivante. - Os grupos de responsabilidade social demonstram que a empresa se preocupa com o bem-estar dos colaboradores, logo é um factor motivante; - Existe a percepção que para a boa gestão dos fundos de pensões, se deva selecionar “veículos financeiros” que poderão (ou não) ter uma classificação alta ao nível da norma Ambiental, Social e Governamental (ESG). Assim, a escolha de veículos financeiros com alta classificação ESG não é factor motivante. As implicações deste estudo são coerentes com a literatura: as actividades de responsabilidade social são motivantes, até certo ponto. A Mercer não teve a aptitude de seguir actividades transformacionais, logo não deve seguir outras, senão as que já implementou. | pt_PT |
| dc.identifier.tid | 201961652 | pt_PT |
| dc.identifier.uri | http://hdl.handle.net/10400.14/25554 | |
| dc.language.iso | eng | pt_PT |
| dc.subject | Corporate Social Responsibility | pt_PT |
| dc.subject | Employee motivation | pt_PT |
| dc.subject | Meaningfulness | pt_PT |
| dc.subject | Responsible investments | pt_PT |
| dc.subject | Responsabilidade social | pt_PT |
| dc.subject | Motivação | pt_PT |
| dc.title | How can CSR activities at Mercer’s Lisbon office increase employee motivation? | pt_PT |
| dc.type | master thesis | |
| dspace.entity.type | Publication | |
| rcaap.rights | openAccess | pt_PT |
| rcaap.type | masterThesis | pt_PT |
| thesis.degree.name | Mestrado em Gestão e Administração de Empresas | pt_PT |
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