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Advisor(s)
Abstract(s)
O trabalho de investigação proposto em contexto organizacional teve como objetivo avaliar a implementação de sistemas Robotic Process Automation (RPA) no processo Order to Cash (O2C) na organização SEG Automotive. Após uma breve contextualização deste tipo de tecnologia, principais vantagens e desafios na sua implementação é desenvolvido todo um trabalho sob o ponto de vista do controlo de gestão em avaliar o processo ex-ante e ex-post, resultante da implementação desta tecnologia no processo O2C para a organização recorrendo à definição de KPI’s, bem como, avaliar financeiramente os projetos de implementação RPA recorrendo ao NPV. Os resultados obtidos apresentaram que a implementação de KPI’s ao longo do processo ex-ante e ex-post permitem uma maior amplitude de análise quanto à implementação e avaliação de performance da tecnologia RPA. Por outro lado, sob o ponto de vista financeiro, esta investigação demonstrou também que os projetos de implementação RPA na organização permitem a criação de valor de acordo com uma análise NPV.
The research work proposed in an organizational context aimed to evaluate the implementation of Robotic Process Automation (RPA) systems in the Order to Cash (O2C) process in the SEG Automotive organization. After a brief contextualization of this type of technology, main advantages and challenges in its implementation, a whole work is developed from the point of view of management control by evaluating the ex-ante and ex-post process, resulting from the implementation of this technology in the O2C process for the organization, using the definition of KPI's, as well as financially evaluating the RPA implementation projects using the NPV. The results obtained showed that the implementation of KPI’s throughout the ex-ante and ex-post process allows a greater breadth of analysis regarding the implementation and performance evaluation of RPA technology. On the other hand, from a financial point of view, this investigation also showed that RPA implementation projects in the organization allow the creation of value according to an NPV analysis.
The research work proposed in an organizational context aimed to evaluate the implementation of Robotic Process Automation (RPA) systems in the Order to Cash (O2C) process in the SEG Automotive organization. After a brief contextualization of this type of technology, main advantages and challenges in its implementation, a whole work is developed from the point of view of management control by evaluating the ex-ante and ex-post process, resulting from the implementation of this technology in the O2C process for the organization, using the definition of KPI's, as well as financially evaluating the RPA implementation projects using the NPV. The results obtained showed that the implementation of KPI’s throughout the ex-ante and ex-post process allows a greater breadth of analysis regarding the implementation and performance evaluation of RPA technology. On the other hand, from a financial point of view, this investigation also showed that RPA implementation projects in the organization allow the creation of value according to an NPV analysis.
Description
Keywords
Automação RPA KPI Controlo de gestão Gestão de encomendas NPV O2C Automation Management control Order management